Istanbul, Türkiye
30 years’ experience incl 27 years Mobile Communications and Cloud • Performance and Quality Consultant for Nokia's IMS VMs on top of VMWare (Cloud) – 3,5 years (current) • Technology Consultant as Trusted Advisor for the new Technologies in Ericsson – 5 years (incl. Ericsson Turkey LT team member in charge of Cloud Strategies based on Cloud Service and Deployment Models) • Training Manager in Motorola + Course Leader in Ericsson + Training Consultant in Turk Telekom – 5 years • Sales in Nokia as Account Manager – 2 years • NW Quality + Support + Optimization in Avea – 9 years • Contract Management in Ericsson – 1 year • Engineer in Siemens – 5 years
• To define the capacity needs for the VoLTE Domain in terms of application workloads in short, mid, and long term by using Traffic Models and the customer forecasts. • Quarterly audits to present the insights into the network quality and performance of e2e VoLTE Domain to the customer by analyzing the metrics (mainly KPIs and thresholds). • Analyses for the special days (new year eve, national holidays etc.) and unpredictable situations (e.g. earthquake) to focus on the traffic impact on the CS Core network, e2e VoLTE Domain, SDM and define short/midterm capacity requirements. • To orchestrate the NPO teams in Europe to finalize the audit projects as quickly as possible in order to sustain the customer satisfaction.
in charge of informing the customer about cutting-edge technologies in various areas for example Cloud, IoT, Core NW, Radio Access NW Technologies etc. and responsible for conveying the messages in line with Ericsson’s Strategies as a trusted advisor.
Ericsson Turkey LT member in charge of Cloud Strategies to define the needs of the clients incl. SMEs and cloud offerings based on Cloud Service and Deployment Models.
in charge of support activities and the support contracts signed for Bakcell Mobile Network in Azerbaijan.
• responsible for managing demands, tenders (RFP, SoC, RFQ) announced by the customer about CEM (Customer Experience Management), UDC (User Data Convergence), CS&PS Core Network, OSS, IT/VAS, IMS and M2M. • take part in throughout NSN internal sales process consisting of win plan preparation, BoQ preparation, sales work flow, pricing, internal approvals and contract negotiations etc. • being interface between customer and NSN Business Units in terms of products and solutions workshops, demo, for the sales aimed. • meet regularly with department representatives in the customer to understand their needs, plans and concerns in order to make them satisfied. • follow up the issues highlighted by the customer and the actions to be taken by NSN internal groups like Product Line, Care etc.
• To revise standard optimization process for harmonizing with other technology processes by analyzing the needs and review them annually. • To form a team by selecting the right team members who have expertise for operations and/or network planning, set clear direction and objectives, build internal process. • To announce Network Busy Hour Utilization Thresholds in terms of route (voice), signaling (short message particularly), processor loads, data transfer (2G&3G). and communicate these thresholds with network planning staff who plans network capacity based on utilizations also, review and revise the thresholds with respect to OPEX and/or CAPEX concern. • To control 20M USD Annual CAPEX Budget for optimization projects, features to be purchased from vendors and network monitoring tools. • To define and communicate preventive actions, plans to improve customer perception by analyzing hourly statistics, trends in daily KPIs, cases, customer complaints etc, advise features to be purchased from vendors in cooperation with vendor management. • To analyze network resource data for approving of Tariffs and Campaigns developed by Marketing and communicate the results with them. • To encourage the team to plan and manage the projects aimed at reducing the Costs, using network resources efficiently including change of Network Topology, monitoring as many interfaces as possible etc. and allocate the budget by taking ROI into account. • To manage the department focusing on Design & Parameter Level and KPI Level technically (for example we’ve succeeded in increasing SMS Delivery Success Rate about 5% and the DL throughput about 30% in GPRS/EDGE performance) • To lead the team to analyze subscriber complaints –network relevant- from Customer Care and answer with solution. • To take part in overall Core Network Audit in Cell-C (South Africa) and join the team publishing a report.
• To manage a division responsible for core network (NSS, BSS, GPRS, IN) support activities like emergency (7/24), developing workaround solutions for troubles, following up trouble reports. • To negotiate and finalize Vendor NSS&BSS Support Contracts and SLAs in cooperation with vendor management. • To lead network performance activities to improve key performance indicators (e.g. achievement in TCH drop rate, GPRS Attach Success Rate, SDCCH Establishment Success Rate, Paging Success Rate and optimizing BSS cell parameters.) • To meet vendors weekly in order to discuss opened Trouble Reports (Four different vendors i.e. Alcatel (BSS), Ericsson (NSS, BSS, IN, GPRS), Nortel (BSS), Siemens (NSS&BSS) supply the equipments for Avea Core Network) • To lead a group of developers to design an alert mechanism for warning operation engineers about the KPIs that exceeds defined thresholds • To lead the team in charge of supporting internal customers technically like customer care, other departments under network organization etc. by taking necessary actions •• Projects Managed • To manage the project for deploying A-Interface Monitoring System throughout the network for 144 BSCs, to define scope of the project and technical specifications, to participate in contract negotiations, SLA negotiations etc. to meet all target goals and deadlines within budget. • To manage Core Network Audit (NSS, IN, GPRS, Synchronization, STPs, BSCs, RNCs.) as project manager on behalf of Avea together with a British consulting company, to meet all target goals and deadlines within budget
• To achieve revenue assurance about 495000 USD by conducting 5 different technical courses internally in 2002 • To be member of Network Availability Committee and Network Quality Committee • To be a team member to achieve merger between Aria and Aycell from technical point of view (I was elected as a champion of the project known as Swapping Three HLRs)
• To be member of Motorola TED- Technical Education and Documentation Council to cooperate with TED Motorola-USA, TED Swindon-UK and other regional training centers • Authorized person for a new training facility and laboratory to be built up in Istanbul on behalf of Motorola Turkey. • To lead a group of instructors responsible for courses on technical training • To manage local training center in Istanbul. (Responsibilities: to prepare annual training forecast, to schedule and announce the training calendar, course customization on customer demand etc.)