Orlando, Florida, United States
Passionate about creating meaningful customer experiences through strategic communication, engagement, and education. With a background in marketing, digital communication, and customer success, I specialize in fostering strong communities, optimizing customer interactions, and driving engagement. Currently managing marketing and communications for a thriving school community while leveraging past expertise in customer success to enhance user experience and retention.
-Manage all aspects of digital communication, including website maintenance, social media strategy, and content creation, ensuring a consistent brand presence. -Develop and distribute a weekly newsletter reaching 780+ parents and staff, keeping the community informed and engaged. -Oversee advertising initiatives, including magazine placements, school review platforms, and the Cathedral Bulletin, enhancing brand visibility. -Design marketing and promotional materials using Canva to support school events and fundraising efforts. -Collaborate on event planning and execution for major school fundraisers, increasing community participation and financial contributions. -Engage with parents and the community, fostering a strong, connected school culture through strategic communication and customer-focused initiatives.
-Managed household operations, budgeting, and logistics, ensuring an efficient and organized environment. -Developed exceptional time management, multitasking, and problem-solving skills while balancing multiple priorities. -Led event planning and coordination, organizing schedules, educational activities, and family engagements. -Strengthened interpersonal and conflict resolution skills through daily team (family) leadership and relationship management. -Maintained continuous self-education in marketing, communication, and digital engagement to stay current in the field.
-Led customer success training programs, improving client retention and satisfaction through education and engagement. -Created and maintained knowledge bases, training materials, and customer resources to ensure seamless onboarding and continuous learning. -Managed escalated customer concerns with strategic problem-solving, aligning with business goals while maintaining customer loyalty. -Worked cross-functionally with product and marketing teams to translate customer feedback into actionable insights for product improvements. -Developed and optimized customer communication strategies, contributing to increased retention and engagement rates.
-Served as the primary point of contact for customers, ensuring satisfaction and timely resolution of inquiries. -Assisted in implementing customer engagement initiatives to enhance product adoption and overall experience. -Provided insights on customer behavior and support trends to refine marketing and service strategies. -To learn more information about Springbot, please visit www.springbot.com.
-Spearheaded customer onboarding processes, ensuring smooth transitions and strong client relationships from day one. -Designed onboarding materials and training programs, equipping clients with the tools for success.
-Assists clients in planning customized luxury travel arrangements to Ireland and the UK -Organizes and maintains customer bookings and payments -Maintains company website content for 100+ four and five-star hotel properties -Responsible for providing excellent front line customer service in all aspects