Greater Melbourne Area
I am a hardworking person who is highly motivated, trustworthy, versatile, and passionate retail, administration and customer service expert with more than 8 years of experience. I have strong experience in listening to the client's concerns and following through to completion. Excellent high-end professional presentation of workspace, documentation, and self. I am a confident and personable professional who excels at prioritising completing multiple tasks simultaneously and following through to achieve project goals. Enthused learner with demonstrated initiative in going above and beyond to complete tasks ensuring the required job, whatever it may be, is done effectively. Proven success in rapidly building rapport with a diverse range of customers/professionals and responding effectively to their needs has been demonstrated. Seeking a role of increased responsibility and authority. I have exceptional interpersonal skills with team members. I will have a positive effect within my role and contribute to a positive and productive work environment.
Key Responsibilities: 1: Communicating our unique value proposition, using a solutions-based consultative approach to understand the needs of potential customers and determine if our services are a fit. 2: Attending to general pet transport enquiries and processed them in an efficient and customer focused manner 3: Researching move requirements and creating plans that are accurate and reflect the client needs. 4: Documenting all client communication in Salesforce with comprehensive and detailed notes. 5: Collaborating with other departments to create an incredible experience for your clients. 6: Assisting the Department Team Leader with various tasks on a need’s basis. 7: Exercising high-level organisational and multi-tasking capabilities daily. 8: Working extensively towards KPI targets.
Key Responsibilities: 1: Maintaining a positive, empathetic, and professional attitude toward customers at all times. 2: Delivering prompt and professional solutions for customer inquiries via phone and email. 3: Maintaining procedures and processes for first level problem determination. 4: Ensuring customer satisfaction and provide professional customer support. 5: Taking on other administrative duties as assigned. 6: Assisting in register sales and cash handling. 7: Working extensively towards KPI targets.
Key Responsibilities: 1: Assisting in accounts payable/receivable, prepare bank deposits, provide accountants with EOFY reports via Quick books. 2: Monitoring and manage all incoming emails and prioritise work and action jobs accordingly for scheduling. 3: Anticipating the needs of others in order to ensure their seamless and positive experience. 4: Organising and create brochures and other advertising material required. 5: Ensuring compliance with organisational guidelines and procedures. 6: Managing and processing expenses/general filing and bookkeeping. 7: Attending to customer quotes and invoicing on behalf of the Director. 8: Providing administration and business support to the Director.
Key Responsibilities: 1: Resolving customer inquiries in a timely and accurate fashion to ensure customer satisfaction. 2: Evaluating customer support results and prepare an action plan for improvements. 3: Assisting and supporting store managers in maintaining inventories. 4: Conducting training of team members to maximise their potential. 5: Creating a pleasant working environment that inspires the team. 6: Developing and implementing a timeline to achieve targets. 7: Assisting in the register and cash handling.
Key Responsibilities: 1: Ensuring tables are enjoying their meals and take action to correct any problems. 2: Maintaining and manage restaurant premises in hygienic and cool conditions. 3: Ensuring stimulatingly pleasant restaurant experiences to customers. 4: Greeting restaurant customers in a courteous manner. 5: Helping food preparation staff when necessary. 6: Assisting in the register and cash handling.