Melbourne, Victoria, Australia
An energetic, highly motivated and conscientious Administration professional with extensive experience in Supervision, Customer Service and Office management roles across a range of industries, including 5 years in retail, and more recently 5 years in Industrial Account Management, Logistics, Administration and Data Security Management. Exemplary strengths in attention to detail and organization, with a professional approach and the genuine ability to empathize and instantly build rapport with clients, industry bodies, team members and senior managers alike.
Bata Industrials is part of the Bata Shoe Organisation, the largest shoe manufacturer in the world, and the market leader in the Benelux for industrial shoes. Bata Industrials has production facilities all over the world. Our headquarters are located in Best (Netherlands), where we employ a staff of 130. Each year, Bata Industrials in Best develops and manufactures more than 1,000,000 pairs of safety shoes and 700,000 pairs of socks. All Bata safety shoes support and protect your feet while you work. Bata goes one step further. By working with scientists and conducting extensive in-house testing, Bata is a trendsetter in the industry when it comes to technology. The result: work shoes that offer the best possible support thanks to their perfect fit.
• Coordination and support of Sales Representatives and Branch Manager. • Conducting frequent site audits and reviews to ensure safety compliance and security obligations are being met within the organisation. • Working closely with clients to determine their present and future needs and proposing suitable products and services in order to maintain and grow revenue for the organisation. • Excellent strategic planning skills and the ability to recognise areas for growth • Good presentation skills with an ability to liaise effectively with people from various levels in a corporate environment • Establish long–term business relationships at all levels whilst maintaining exceptional customer service to existing clients. • Manage existing client accounts throughout Queensland with a mix of National and local business accounts • Ability to work to tight deadlines. • Develop competitor knowledge • A successful track record of achieving or exceeding targets. • Outstanding written and verbal communication skills. • Responsible and accountable for administration/paperwork, and efficient running of the internal sales team. • Coordinate branch payroll both electronically and manually (timesheets) • Maintain product and client data integrity on in house system. • Logistics and product integration. • Invoicing and processing of credits. • Backorder and inventory stock control
• Manage Front Desk and supervise over 20 Staff members. • Provide excellent customer service at all times and build rapport with clients.. • Manage and Update records accordingly on a daily basis. • Perform purchasing activities as per company guidelines • Ensure data entry and work load is completed on a daily basis. • Ability to solve customer delivery, pricing & quality problems in a timely and professional manner. • Identify and implement improvements in system to increase performance. • Ensure tasks and deadlines are met accordingly. • Organising and locating of over 2000 price tickets on a weekly basis. • Checkout duties, including regular cleaning to ensure store is kept presentable. • Spot Checking, Change ordering and Balance takings at end of day. • Managing closure of store. • Loss Prevention and stock take • Staff Rosters • Store promotions. • Stock fill and facing