Greater Melbourne Area
I am a very motivated individual looking to enhance my experience in working in the exciting area of business. My goal is to be able to strive to succeed, always improve and be able to help others. I have great experience in customer service for the past five years. Currently studying Economics and Finance.
• Provide sincere customer engagement/food development. • Able to adhere to health and safety standards keeping to the upmost standard. • Participate thoroughly in Gami promotions to achieve higher sales targets. • Assist Mangers in training of new staff. • Shift manager role - manage the restaurant, complaints and issues during busy times.
Key Responsibilities: • Negotiate and collect on outstanding amounts owed to our clients • Manage and resolve customer complaints • Document all information on customer interaction according to standard operating procedures • Meet KPIs -daily work efficiency and collection target
• Identify potential efficiencies at all points of operations. • Provide a generous and quality customer service experience with phone orders and at table service. • Demonstrate quick mathematical skills while processing payments.
• Accurate and efficient till reconciliation on a daily basis. • Follow planogram for re-stocking for eye-catching presentation of the stock. • Provide a high standard of customer service -being able to address customer questions and engage in friendly, genuine conversations.