Dublin, County Dublin, Ireland
Passionate business professional with a customer-centric attitude. Focusing on helping organizations to understand and reduce their cyber exposure gap.
•Manage client relationship through all phases of the sales cycle •Provide a consultative solutions sales process to prospects •Conducts one-on-one and group sales presentations •Provide account management to an existing territory •Responsible for tracking customer information, forecasts and reports •Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads •Responsible for Quarterly & Annual Revenue Targets
As a Customer Success Manager, I help manage our clients’ overall experience. Tenable mission is to ensure our clients see the most value and benefit from their investment. I help maintain client satisfaction over the subscription period ensuring renewal. We manage the account from after the initial sale through the renewal process with regular touchpoints along the way increasing value and creating a strong relationship with each client. •Manage client relationship through all phases of the sales cycle •Provide a consultative solutions sales process to prospects •Conducts one-on-one and group sales presentations •Provide account management to an existing territory •Responsible for tracking customer information, forecasts and reports •Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads •Responsible for Quarterly & Annual Revenue Targets
I specialised in Leasing and Asset Finance for SME's in Ireland. I worked closely with BDM by providing advice and guidance regarding products and policies to brokers and vendors •Communicating with customers, introducers and internal stakeholders to resolve issues related to transactions and build the relationship • Generating lease documentation and reviewing executed documentation • Preparing quotations, credit applications, & documentation checks • Assisting with the entire sale, from submitting new proposals, preparing legal documentation to pay-outs • Improving internal processes • Keeping records of sales trends, holding weekly meetings with Sales and Operational Team
• Issuing invoices to a large number of clients • Contacting debtors • Operational duties related to account processing across the entire lease process, - • Performing various fraud prevention checks trough reporting and via phone calls • Supporting Client Managers by entering data to the system
• Management of documentation (incl. processes, IT tools, supervision over internal and external document/correspondence) • Generation of various reports on leadership requests • Ongoing support of A.T. Kearney consultants (collecting information, preparing documentation, document quality assurance) • Assurance of efficient information flow • Administration of databases and internal systems (e.g. project pipeline, expenses reports), • Completion of document legal requirements • Arranging events, conferences and business trips for the leadership team
• Collecting data and analyzing gross profit, level of waste and GAP, reporting to manager • Optimization of documentation flow processes • Inventory of all stock items against the records in the internal system (LYNX) • Stock control and supply management in order to assure efficient level of products • Organisation and archive of documents basing on lean methodology
• Lead team and communicate defining tasks and responsibilities • Allocation of the staff to daily tasks – considering staff utilization, peek time, personal requirements, • Providing prompt and accurate feedback on individual performance • Arranging & chairing weekly team meetings, focussing on targets & achievement • Administration of employees databases • Management of HR documents (quality control of hardcopies) • Supervision of employees’ work performance and development – management and update of adequate databases • Provide adequate training to employees: coach and motivate employees • Analysis of the product demand and defining best product scenarios ig. disposal of excess stock, additional orders, product promotions, prices discounts
• Dealing with all customer enquiries • Provide assistance and support to customers