Los Angeles, California, United States
Seasoned Technical Program Manager with 15 years experience in technology and education sectors passionate about creating effective processes and programs, managing relationships and using data to drive informed decision making. Certified as a Scrum Master, as well as in Data Analytics, Technical Project Management, and the Unqork platform (Subject Matter Expert, Associate Configurator, Professional Configurator). I'm always interested in connecting with colleagues and other people who work in the technology and education sectors, so feel free to contact me if you’d like to connect!
- Grew certifications year over year by 12x. - Created and implemented in-house certifications and exams from V1 to V3. - Automated issuing and grading of all badges and certifications. - Designed and integrated all certifications and badges in Credly to internal systems. - Built application for internal and partner use to monitor and manage students. - Designed a data dashboard to execute on deep analysis of student data. - Develop new processes and workflows to improve the scale and efficiency of Instructional Design (via Jira). - Own end-to-end delivery projects including development, project management and execution, and quality assurance. - Lead and foster cross-functional communication among teams to increase collaboration and ensure project success. - Anticipate and identify roadblocks and potential risks; worked with business owners to find solutions for resolution. - Own end-to-end delivery projects, creating realistic project plans, executing on the plan and ensuring deployment readiness of projects - Lead communication and coordination across various teams to remove roadblocks for project success - Track timelines, define milestones, prioritize, manage status reports, spearhead meetings for all projects - Lead efforts to identify risks, resolve key project conflicts, and establish appropriate resolution paths Identify process pain points and implement solutions as needed - Create inter- and intra-team rituals, hold everyone accountable and adjust as the needs of the teams change
-Effectively managed multiple complex content and company projects simultaneously, ultimately delivering each project within defined quality parameters and on schedule. -Communicated to cross-functional teams of stakeholders those tasks, action items, and deliverables required of each team member, including step by step timelines; manage and ensure timely completion of deliverables by each team member; drive to execution. -Provided regular status reports to management, including identification and escalation of project blockers, risks, issues. -Identified opportunities to improve content development processes and procedures in order to improve scalability. -Measured and monitored performance -- ensuring all programs deliver on business and operational KPIs and learning objectives. -Anticipated and identified roadblocks and potential risks. Work with business owners to remove roadblocks and reduce risk. -Partnered with ID program owners and cross-functional teams to develop and manage program, capacity and resource planning. -Facilitated weekly team meetings, identifying risks, and next steps based on shifting priorities of cross-functional and business teams' needs.
- Designed learning content and assessment materials for Thinkful programs - Managed subject matter experts to produce learning content on time and on budget - Reviewed and provided feedback on learning content written by others - Monitored and addressed student and educator feedback on learning content - Formulated a data-driven strategy for maintaining and improving instructional materials for a program, drawing on existing metrics like student satisfaction, pacing, and mastery - Used Thinkful's custom learning platform to publish and manage content - Worked with Education Product Managers to design new programs with research-supported approaches to instructional design - Worked with Digital Product Managers to implement new features to improve instructional design across all Thinkful programs
-Created numerous dashboards in Looker to expose data to team leadership -Cleaned data in excel spreadsheets to ensure accurate data analysis
- Supervised 12 teachers, 10 substitute teachers, 105 students, 21 teaching assistants, and one learning specialist as leader and principal of the synagogue’s supplementary school program - Managed initiation of program to foster inter-generational friendships between teenagers and local seniors through a formal program that included designing a documentary and being featured in a local museum exhibit - Wrote processes to enhance school operations and procedures geared toward optimizing efficiency - Mentored high school students by hiring them as paid teaching assistants and promoting their leadership skills by providing formal training - Oversaw an annual budget of $70K including all forecasting, implementation, and record keeping - Mitigated and resolved parent concerns and support teachers by providing resources and guidance - Organized programming for the broader synagogue population including holiday events, adult education opportunities, text studies, and coming of age ceremony preparation - Contributed curriculum design to the biennial fall retreat and supervise child and teen components
- Created a coding-centric technology curriculum for 200 students in kindergarten through fifth grade which both modernized and elevated the quality of technology education system-wide - Educated teachers regarding opportunities for technology to enhance both their instruction and classroom culture including the integration of iPads and Smart Boards into all classrooms - Compiled event marketing videos using Final Cut Pro and taught students the technology to make their own videos which they used as a tool for expressing their emotions around graduating