The Rocks, New South Wales, Australia
A highly organised and responsible project and operations management specialist I have drawn upon high-level skills across stakeholder engagement, people development, process improvements and project management to establish a sound reputation as a trusted leader within membership organisations and the nonprofit sector. Known for being a skilled negotiator, I apply sound rapport-building skills to identify, understand and translate diverse objectives amongst different organisations and individuals, and work towards the achievement of common goals. My problem-solving mindset and highly adaptable nature compel me to embrace new challenges, juggle shifting priorities and achieve results whilst working to deadlines, schedules, and expectations. Skilled in project management, I have led several projects of varying sizes, driving exceptional outcomes by prioritising and delegating tasks effectively to support diverse teams to meet project deadlines with ease. An approachable leader, I have been successful in instilling a sense of purpose within teams by clearly communicating the correlation between internal policy and organisational goals, priorities and future vision to enable others to understand the strategic direction of the organisation, particularly during times of transition and change.
✥ Drew upon robust financial management and analysis skills to create and monitor annual operational budgets of greater than $3MILL which contributes over 45% of the Institute’s revenue year on year. ✥ Applied high-level skills in executive strategic support to enhance relations with international institutions and build partnerships with 8 global universities to improve cohesiveness in the delivery of education programs, and streamline accreditation and certification agreements. ✥ Built a high-performing team of 10 Senior Education Officers by delivering individualised mentoring to identify strengths and opportunities to challenge their ongoing learning and professional growth. ✥ Instigated the remapping of programs, opened communications channels with partner institutions via monthly check-ins, and created tailored strategies to market the profession with greater success. ✥ Led a project to upgrade the student management CRM system to facilitate a higher security protocol and reduce barriers to regular maintenance and upgrade. ✥ Negated the impacts of the COVID-19 pandemic on student progress towards attainment of qualifications by directing and implementing the conversion of the Institute’s site-based exams schedule to an online platform. This involved designing a new structure in Canvas, creating a unique system specific to China-based candidates, managing several exam systems tests and effective communication to support student comfort in the process. ✥ Drew upon high-level expertise in strategising and implementing process improvements to execute a redesign of the Special Consideration policy and process, and create a decision-making matrix to streamline turn-around review application and review timeframes and minimise unnecessary interruption to Educators.
The Actuaries Institute is the professional body representing the actuarial profession in Australia, as part of the Education Team I was responsible for coordinating and facilitating the successful delivery of Australian actuarial education program across all parts of the program including CPD courses and education events. ✥ Supported enrolment and onboarding processes, and conducted end-to-end event management of educational events, conferences and workshops. ✥ Planned and executed examinations nationally and internationally, sourcing venues and preparing digital and physical exam packages and training proctors. ✥ Assisted management to conduct student cohort planning, including setting and reviewing objectives, recruitment targets, program development and educational partnership discussions. ✥ Shared skills, knowledge and expertise in operational management to assist subject faculties. ✥ Conducted the recruitment, onboarding, management, and succession planning of more than 200 Education contractors each semester. ✥ Reduced the resources and time required to onboard a new subject by days by designing a learning management system course template.
Heartstyles is a global consulting firm specialising in delivering bespoke leadership and cultural development support to assist individuals and organisations to grow and thrive. ✥ Cultivated executive training and leadership programs delivered locally and internationally for C Suite executives, and international operational business leaders within large corporations. ✥ Provided strong executive support to the executive, displaying superb planning and organisational skills. ✥ Overcame resistance to change within the organisation by building sound relations across business areas. ✥ Created engaging program documentation to present to stakeholder groups. ✥ Maintained a high level of document integrity by carefully editing, proofreading and identifying opportunities to improve for Heart Styles assignments. ✥ Executed high-level planning and presentation skills to deliver 8 global weeklong leadership events for the leadership team of Yum! Brands international. ✥ Spearheaded system and process improvements by mapping and managing the migration of all internal documents from the server to SharePoint, optimising these to enhance business operations and provide cloud hosting. This helped improve the collaboration between international offices and reduce duplication of files and documents.