Em S.

Manager - Individual Giving & Data @ The Wellington City Mission | Fundraising

Wellington, Wellington, New Zealand

About

I am a passionate and results driven Individual Giving and Data Manager at the Wellington City Mission, where I lead an exceptional team dedicated to creating meaningful donor experiences and lasting impact within our community. With a strong focus on donor retention, acquisition, and supporter journeys, I have successfully developed and implemented Regular Giving, Telemarketing, and Mid-Level Giving programmes, alongside highly effective fundraising appeals and engagement strategies. I am deeply passionate about the power of data to drive informed decision making, strengthen donor relationships, and support long term organisational growth. I thrive in fast paced environments that require adaptability, innovation, and continuous learning. I enjoy taking on new challenges, developing new skills, meeting critical deadlines, and contributing creative strategies that support our mission of providing safe transitional housing, food and essentials, financial support, and social work assistance to those who need it most. I completed my Certificate in Fundraising through FINZ in 2017 and continue to actively invest in professional development and leadership training. In 2019, I was honoured to be nominated for FINZ Fundraising Newcomer of the Year and have been part of two award winning teams. Alongside my strategic and analytical strengths, I value positivity, humour, and strong team culture. I believe in making people feel appreciated and supported, and I bring enthusiasm and genuine care into everything I do. I have also enjoyed lending my voice to radio campaigns for the Wellington City Mission, helping inspire support through storytelling and connection. I am proud to work within a sector committed to making a genuine difference and excited about the opportunities still ahead.

Experience

  • The Wellington City Mission (Full-time · 4 yrs 3 mos)
    • Manager - Individual Giving & Data
      Sep 2022 - Present · 3 yrs 10 mos

      Leading a truly amazing team at the Wellington City Mission.

    • Database Specialist
      Aug 2022 - Sep 2022 · 2 mos

    • Donor Database Administrator
      Apr 2022 - Aug 2022 · 5 mos

  • Life Flight Trust (Wellington)
    • Donor Care & Data Advisor
      Apr 2019 - Oct 2021 · 2 yrs 7 mos

    • Donor Care and Data Officer
      Jan 2016 - Mar 2019 · 3 yrs 3 mos

      I currently maintain a database of over 7000 regular givers. I deal with customer enquiries through to intensive data cleaning and producing data sets for our various Appeals and Newsletters. I provide and clean data for email comms, 3rd party companies that we work with and analysis for the team. I thoroughly enjoy my job, it fulfils my need to help people on a daily basis. I work with a fantastic team and can't wait to expand my knowledge of fundraising. I truly feel that I have found my place in the world at Life Flight being a Fundraiser.

  • Sales Consultant at Call Active NZ
    Jul 2015 - Nov 2015 · 5 mos

    Performing outbound calls to customers in Australia on behalf of Lumo energy, to promote and sell products to reach a daily sales target. Unfortunately the company closed down due to insolvency.

  • Unisys (Wellington)
    • Service Desk Analyst Vodafone Service Desk
      Jun 2013 - Aug 2013 · 3 mos

    • Incident Manager/Supervisor for the Mcdonalds Helpdesk
      Jan 2012 - Jul 2013 · 1 yr 7 mos

      Employed as a level 1-2 analyst providing IT support to McDonald's stores across New Zealand and Australia, remedying software and hardware faults. I was then promoted to incident manager where I was looking after a team of 15-20. Providing training to staff, controlling head office communications and overseeing the work of staff on shift.