Eindhoven, North Brabant, Netherlands
Objective: improving business performance through people, processes and tools Specialties: Lean Six Sigma, quality management, audits & theme assessments, supplier sourcing, supplier development, technical product documentation, complaint management & escalations, PPAP deliverables, structured problem solving, Kaizen / continual improvement, daily lean management system, business process improvement, strategic planning & deployment, lean workshops, change management, training and education, project management, S&OP (Sales & Operations Planning), demand management, new product introduction, customer service, key performance indicators, system implementation, statistical forecasting, Class A
Monitor, review and drive quality performance within supplier network mechatronics, precision mechanics and temperature control. Drive complaint RCA CAPA via 8D avoiding repeats at ASML factories or end customers. Identify structural improvements, translate into projects and drive execution. Drive production and qualification process improvements within supplier network. Build quality and operational excellence competency within supplier network. Drive improvement projects in the ASML supply chain (e.g. return process, config management). Represent quality function in strategic sourcing, (re)design, industrialization, supplier phase in and phase out projects. Impact quality, on time deliveries, cycle time, yield, risk and cost.
Improved operational performance of commercial affiliates and manufacturing sites in Europe, Russia and Central Asia through the deployment of a global program for Operational Excellence. Conducted education, facilitation visits, improvement workshops (Kaizen), regional benchmarking, certifications and content development (e.g. global OpEx Standards, policies, training curriculums, best practices etc).
• Provided Business Excellence support through regular facilitation, events and process re-certifications to 5 commercial affiliates in Europe from Region North and South. BEx includes key processes like: strategic planning, managing & leading people, continuous improvement, new product introductions, sales & operations planning (S&OP), demand management, managing supply and focus on the customer. • Deployment and functional support on the global supply chain management systems JDA/Manugistics and Cognos within all commercial affiliates in Europe (27 affiliates) • Developed and conducted Continuous Improvement trainings (including business simulation). • Organized annual European Benchmarking and Best Practice-sharing events.
• Developed and implemented an integral risk management system (± 70 end users). The system files risks that might occur during the construction of the high speed train link between Amsterdam - Paris. Risks might have financial, quality or time consequences. • Mapped business processes like HRM, contract management as pre-work for the upcoming SAP implementation.
1. Implementation of a project and resource management system. Focal point between users and the system development department. 2. Improving financial business processes while the organization was moving into a new structure.
Manage customer service department M365