Elyson Serrano

Why don't I strap on my job helmet, squeeze down into a job cannon, AND FIRE OFF INTO JOBLAND WHERE JOBS GROW ON JOBBIES

Sacramento, California, United States

About

Specialties: Fluent in Tagalog, Nissan Parts Computer: Experienced with Windows, Lotus Notes, WordPerfect, Microsoft Word, Excel, Power Point, Outlook, Adobe Pdf Legal Softwares: Legal Solution Plus, JST-Collect Max, Prodocs, Abacuslaw, Westlaw, Lexis Nexis, Fore! Easy trust. License and Certifications: CPR Certified.

Experience

  • Parts Consultant and occasional Parts Driver at Nissan of Sacramento
    Jan 2015 - Present · 11 yrs 7 mos

    - Parts Consultant for retail and wholesale parts. - Assist customer in getting the correct parts through the front counter, the use of telephone, fax, email, and online marketplace program. - Assist Service Department, Technicians, Front Counter, & Telephonic customer in their request for Pricing and Availability of Nissan Products. - Educated customers about Nissan Parts and products. - Negotiate competitive pricing for parts through Parts Trader and OPStrax. - Write up credits for returns and core return with deposit fee. - Provide great customer service. - Responsible for shipping catalytic core returns. - Assist the parts department by updating and organizing parts inventory. - Checking in freight and stock order for inventory. - Staging products for future deliveries. - Partially perform similar task as the Parts Driver when required (See Maita's Nissan Sacramento - Parts Driver). - Train parts driver and dispatch them to provide optimum route. - Cashiering duties such as closing the invoice, and in-putting information in the database. - Using the credit card machine to run credit cards and checks. - Performed miscellaneous job-related duties as assigned. Basic knowledge of: - Nissan Vehicles - Dealertrack - Proquest Terminal Emulation Version - Proquest Business Solutions. Accounting and invoicing program. - Nissan EPC - Snap On Business Solutions - Nissan Electronic Parts Catalog Electronic Parts Catalog for Nissan products from 1954 - current models. - NissanFAST.info - Electronic Parts Catalog for Nissan - NNAnet - Nissan Dealer Business System for Parts. - suite of application for Nissan related business systems. - ASIST - Technical catalog and manual for Nissan vehicles. - PartsTrader - Online marketplace for collision repairers. - OPSTrax - Parts procurement program for collision repairers.

  • Guest Service Representative at Sacramento Republic FC
    Mar 2019 - Oct 2019 · 8 mos

    I got paid to watch the soccer games. just kidding! Seasonal position during match days and other Sacramento Republic FC related events Made sure the guest are seated in their proper section, answer basic questions, ensure the safety of our guest, ensure that guests follow the Code of Conduct throughout the match, provide a stellar guest experience. Witnessed my beloved Sacramento Republic Football Club granted Major League Soccer franchise for 2022! seriously though, funnest gig ever.

  • "The Transporter"​ aka "Road Warrior"​ official title: Parts Driver at Maita's Nissan of Sacramento
    May 2012 - Jan 2015 · 2 yrs 9 mos

    Local Driver for Nissan Parts delivering much needed automobile parts for our clientele. Delivering great service with a smile! - Safely deliver Nissan parts to local dealerships, body shops, and stores, following all rules of the road. (averaging 500 miles of travel per week) - Collect payments. - Write up credits for returns and core return with deposit fee. - Provide great customer service. - Basic maintenance of company vehicle. (Nissan Titan, Nissan NV 2500 HD) - Maintain records of deliveries - Organize routes for efficient travel - Mastered the Sacramento equivalent of "The Knowledge"​ extensive understanding of the roads of the greater Sacramento County. It takes 30 minutes to get to downtown Sacramento with traffic? I'll get there in 15 minutes. - Responsible for shipping catalytic core returns - Assist the parts department by updating and organizing parts inventory - Performed miscellaneous job-related duties as assigned. - Part time Parts Consultant for retail and wholesale parts. Basic knowledge of: - Dealertrack - Proquest Terminal Emulation Version - Proquest Business Solutions. Accounting and invoicing program. - Nissan EPC - Snap On Business Solutions - Nissan Electronic Parts Catalog Electronic Parts Catalog for Nissan products from 1954 - current models. - NissanFAST.info - Electronic Parts Catalog for Nissan - NNAnet - Nissan Dealer Business System for Parts.

  • Jack of all trades at fUNemployment Inc.!
    Oct 2010 - May 2012 · 1 yr 8 mos

    During this time period I was unemployed and looking for a job during the Great Recession, but I picked up skills along the way. During these unemployed months I gained experience in: - Retail I worked for a couple of days at A-1 Comics in Sacramento to helped out for their huge sale. They needed workers and I was happy to help out. I learned to work as a cashier by learning the integrated cashier system. I learned how to use a credit/debit card machine. I greeted guests and assist them in making purchases and organize the merchandise. - Manual labor I assisted my uncle, a contractor, on a roofing job. I learned how to remove and apply roofing shingles for a home and clean it up afterwards. I also gain experience in removing junk and making frequent trips to the local landfill. - Caregiver I volunteered my time to be a caregiver to assist my aunt in Florida who got sick. I am happy to say that she has fully recovered.

  • Legal Assistant at Peter Robert Stone, Attorney at Law, APC
    Oct 2007 - Sep 2010 · 3 yrs

    * Performed complex legal task under the supervision of an Attorney. * Legal field of Subrogation, Personal Injury, Debt Collection, Debt Defense, Arbitration, Wills and Trust, Small Claims * Working knowledge of case management, calendaring, preparing pleadings and motions, skiptracing, serving defendants, discoveries, judgment, post judgment remedies, court rules, and court filings. * Has knowledge of multiple jurisdiction of California Superior courts filing procedures and local court rules. * Received phone calls, took personal injury intakes, drafted correspondence, communicated and met with clients, assisted in negotiation of settling a case. * Made trips to the court, Secretary of State, health care provider to file court documents or acquire a file. * Proficient in Legal Software such as Legal Solutions Plus, JST Collection - Max, ProDocs, AbacusLaw, WestLaw, LexisNexis, Fore!Easy Trust * Knowledge of using CourtCall, Attorney's on Demand, Arbitration Forums. * Trained interns and law clerks in regards to court filings and daily operations of a law office. * Maintained a complex filing system and confidential cases. * Office equipment: Computer; Windows XP, Vista, & Operating systems, Multiple phone line systems, fax, scanner, and copier. *Attorney worked with Hyatt Legal Plans and ARAG.