Singapore
As an outgoing, good-humored individual, and an innovative problem solver, I am able to work efficiently in teams. I have excellent interpersonal communication skills, analytical and organizational skills stemming from my volunteer experiences, as well as my various work experiences. In my free time, I enjoy reading and organizing my space (be it virtual or physical). I am open to opportunities, and if you would like to connect with me, you can get in touch with me here: [email protected]
Created and managed product listings across online platforms including the company website, Telegram, Meta (Facebook/Instagram), and Carousell to drive sales and increase visibility. Provided front-desk support and assisted customers with self-pickups, ensuring smooth and friendly service. Handled customer inquiries, complaints, and service requests across email, Carousell, and Meta platforms, with timely resolution. Accurately packed and prepared local and international orders to meet shipping requirements and deadlines. Managed incoming stock by verifying quantities and identifying product types for proper categorization. Reconciled invoices with inventory, ensured stock accuracy, and maintained a well-organized stockroom.
• Managed reservations and updated booking details, ensuring accurate and timely guest bookings • Ensured cleanliness and organization of guest rooms and common areas, upholding high standards of hygiene and guest satisfaction. • Creatively designed and executed balloon decorations for various birthday and anniversary celebrations, enhancing guest experience and event ambiance. • Proactively addressed customer inquiries, feedback, and complaints promptly and professionally, ensuring high levels of customer satisfaction. • Delivered exceptional guest service by promptly accommodating and fulfilling guest requests with a friendly and hospitable approach. • Managed inventory levels effectively, optimizing stock availability and minimizing shortages to support seamless business operations.
• Maintained sanitation, health and safety standards in work areas • Ensured workstations, machinery and equipment are clean and in sound working order • Managed the quality control of all ice creams and mix-ins: taste, weight and presentation • Prepared and produced 10-16 pans of ice creams daily • Prepared waffle and cone batters daily • Oversaw inventory, ensuring the smooth running of cafe
• Engaged with over 100 customers a day actively. • Handled over hundreds of dollars in cash correctly and responsibly. • Worked independently and with other colleagues to ensure smooth operation of the store daily. • Gained a deeper understanding of communication and accountability through interactions with customers and colleagues • Oversaw inventory, ensuring the smooth running of cafe • Handled and responded to customer enquiries, feedback, and complaints
• Memorised and prepared drinks in accordance to Standard Operation Procedures (SOP) to ensure the best quality of drinks • Communicated effectively with colleagues to ensure smooth operation especially during rush hour • Maintained store cleanliness to ensure hygiene standards are upheld • Assisted in the preparation of ingredients and machines for drinks • Handled the preparation of food and drinks with consistent care, attention to quality • Attended to customers' needs and delivered excellent customer service resulting in higher customer satisfaction • Assisted customers with decision-making of merchandise to suit each of their needs and wants • Introduced the Starbucks rewards program to customers to promote loyalty, satisfaction and sales numbers
• Assisted with event set up • Acquired good interpersonal skills through interactions with guests and colleagues • Accommodated and expedited guests’ requests in a congenial manner • Communicated well with managers and supervisors as well as event organizers • Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks