Greater Sydney Area
“Leveraging over a decade of experience in customer service and business operational support, particularly in business development and clinic operations, I possess the ability to impact organisational performance across a variety of industries and sectors. In my last position with VetPartners as the Lead Talent Acquisition Business Partner, I directed the operational processes of an active team and improved systems and processes for the Locum Business Network throughout Australia and New Zealand. I enhanced the business units service delivery and operational excellence by developing communication channels and building strong veterinary networks, which substantially increased the vet locum supply. My background includes HR processes, customer care, and team leadership. While working at Turramurra Vet Hospital, I managed HR compliance, employee onboarding, and training programs. I helped construct long-term marketing strategies that increased business growth and improved client retention. This taught me to refine my clinic management skills by understanding operational strategy and business alignment and maintaining legal compliance in all aspects of clinic management. Furthermore, I have experience in driving operational changes within an organisation. While working as an Office Manager for the NSW Department of Education, I improved procurement handling, supervised student health services, and monitored the financial health of the organisation. My skills in many areas of automating processes, for example, the creation of a medication management system, advanced the operational effectiveness of the schools, thus enhancing my skills in process engineering and resource control. I have shown the capability of guiding teams, executing multifaceted projects, and creating functional systems at work. My various roles in customer care, human resources, and operational management have helped me achieve favorable results for the organisation which includes both the employees and clients. Currently, I am using my knowledge and abilities towards my newly appointed position as Business Support / Legal Administration in a Northern Beaches Law Firm, working across property conveyance matters, estate planning and general legal matters offering overall admin support for a top tier legal team at Mothers In Law Lawyers.
Legal Services Include; Conveyancing, Estate Planning, Independent Legal Advice, Small Business Legal Support, Probate and Family Provisions Claims, Dispute Resolution and Debt Recovery. Mothers in Law Lawyers strive to give the highest level of customer care with focused, diligent and cost effective legal services.
Career break to care for a family member in palliative care.
Streamlined talent acquisition functions for the locum veterinary unit of the business with the enhancement of locum appointment procedures and systems for over 250 clinics in Australia and New Zealand. Created and enhanced communication tools for reporting to Divisional and Regional Managers while growing a locum veterinary from 50 to over 300 locum casual vets. Developed and implemented a business strategy aimed at increasing the commitment of locum vets from casual to full-time employed positions with more than 60 Regional Managers and 6 General Managers. Coordinated travel and itinerary planning for over 300 casual locum vets by establishing an organised budgetary system within Regional Management approval confines. Worked with HR, payroll, and operational staff to enable seamless onboarding by prevention of contract safety, management, and payment conflict, and issue resolution. Managed customer care services for over 250 veterinary clinics including communication, fulfillment needs, change management, and post-sales services while executing supported initiatives through proactive follow up and call campaigns with clinic owners, practice managers, and regional managers.
Description: Coordinated HR functions to maintain clinic compliance with employment law while working with HR to implement necessary changes. Developed appropriate employment contracts and job titles डetermining all legal requirements and ensuring role uniformity along with all necessary duties and responsibilities. Established and managed new employee onboarding and induction processes by developing appropriate training resources to assist in cultural and team role integration which drove responsibility gap fulfilment. Worked with the Practice Owner to develop marketing, business, and retention strategies that focused on increasing repeat business and expansion of services offered. Supervised the customer care team in regard to retail sales, client relations, and social media interactions. Managed clinic engagement and reputation through control of pricing and marketing materials such as brochures and newsletters.
Promoted effective communication and increased the speed of decision-making by orchestrating calendars, arranging critical meetings, and designing information flow processes. Serve as an operational facilitator between Headmaster, Department Leads and employees towards effective integration within functions. Enhanced the existing procurement system that utilises SAP functionality for improved accuracy in tracking purchase orders, stock levels, and expenses. Ensured processes are in place to promote optimal stock levels and avoid shortages for efficient school operations ahead of schedule. Directed the student health protocols, ensuring compliance with health plans, actively administered medication, and provided emergency first aid. Ensured student information was regularly updated in the Student Wellbeing system, creating an improved environment for health and safety. Championed the financial integrity of the school by managing cash and payment transactions through Internet banking, supervised the bank reconciliation procedure, and ensured the accuracy of all records while streamlining processes through routine changes and supervision of the Asset Register maintenance for the institution.