Singapore, Singapore
Business Graduate at Singapore Management University
- Supervised ticketing staff and provided customer service, having over $3,000 transactions per hour as a Supervisor at ticketing booths during Formula One 2024 - Mastered and meticulously handled POS system transactions including credit and cash transactions to ensure seamless and accurate cash flow. - Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. - Effectively managed a ticketing team and efficiently stepping up when they needed help. - Personally and effectively trained ticketing staff from how to sell tickets to patrons the procedures of managing cash and card transactions. - Communicated and worked alongside many different staff from all ranges of age who were ushers, security and access control staff.
- Liaison for samples with KOLs, celebrities and publications - Managed the preparation of weekly/monthly marketing reports and fashion shoot coordination - Handled the creation of Print/Online/OOH Advertisements - Handled PR Duties and Third-Party vendor management - Supported marketing campaign planning and execution - Worked with wholesale partners for marketing campaign planning - Assisted in EDMs and writing of Press Releases preparation - Assisted in social media campaigns and calendar
- Manage day to day operations including scheduling of manpower, layout plans and dealing with customer inquiries. - Manage the POS system and handled daily transactions while providing customer service.