Bhopal, Madhya Pradesh, India
I am an Operations & CRM professional with hands-on experience managing workflows, leads, and client communication across real estate, e-commerce, and customer support environments. Over the years, I’ve developed strong skills in process optimization, task management, and maintaining high-quality customer experiences. I am currently upskilling in HubSpot CRM, workflow automation, and no-code tools such as Zapier and Make, with the goal of moving into CRM Automation, Marketing Operations, or Sales Operations roles. I enjoy building structured CRM systems, improving follow-up processes, and creating automations that save time and help teams work more efficiently. With a background in operations, CRM data management, and client coordination, I bring a mix of analytical thinking, customer empathy, and technical problem-solving. I’m passionate about creating smooth, automated workflows and using data to support business growth.
Manage portfolio of 300+ active real estate leads, ensuring timely communication and systematic follow-up processes. Utilize Brivity and Movoto CRM platforms to track, engage, and convert buyer leads through SMS and email campaigns. Streamline CRM workflows, improving data organization and lead-nurturing strategies, resulting in enhanced conversion rates. Provide comprehensive administrative and operational support to drive efficiency in real estate transactions. Implement automated communication sequences and reporting systems for lead management optimization.
Manage portfolio of 300+ active (US) real estate leads, ensuring timely communication and systematic follow-up processes. Utilize Brivity and Movoto CRM platforms to track, engage, and convert buyer leads through SMS and email campaigns. Streamline CRM workflows, improving data organization and lead-nurturing strategies, resulting in enhanced conversion rates. Provide comprehensive administrative and operational support to drive efficiency in real estate transactions. Implement automated communication sequences and reporting systems for lead management optimization.
Conducted comprehensive comparative analysis for flights, hotels, and activities across multiple OTAs, including Expedia and Booking.com. Led FAQ remapping initiative, improving customer satisfaction scores and reducing query response times by 40%. Performed manual testing across different environments, ensuring system reliability and optimal performance. Developed detailed Excel data sheets providing actionable insights for operational strategies and business decisions. Managed tool integration research for Trustpilot and Mailchimp with Zendesk, improving customer communication workflows.
Conducted comprehensive comparative analysis for flights, hotels, and activities across multiple OTAs, including Expedia and Booking.com. Led FAQ remapping initiative, improving customer satisfaction scores and reducing query response times by 40%. Performed manual testing across different environments, ensuring system reliability and optimal performance. Developed detailed Excel data sheets providing actionable insights for operational strategies and business decisions. Managed tool integration research for Trustpilot and Mailchimp with Zendesk, improving customer communication workflows.