Khartoum State, Sudan
As an independent telecom consultant with over 14 years of experience, I bring a wealth of expertise in fixed, wireless, and mobile internet broadband technologies. My specialization lies in internet connectivity support, network performance optimization, and Quality of Experience (QoE) enhancement. Leveraging my certification as a Carrier Ethernet Certified Professional (MEF-CECP), I develop and implement solutions for low-latency optimization, Quality of Service (QoS), and Key Quality Indicator (KQI) frameworks to ensure high-reliability broadband services. My focus is on troubleshooting internet connectivity challenges, optimizing network reliability, and benchmarking service quality to drive operational excellence for telecom and enterprise networks. My mission is to deliver measurable improvements in network performance and service quality, ensuring exceptional user experience and reliable broadband connectivity.
Independent Telecom Consultant, bring broad experience in all areas of fixed/wireless/mobile Internet Broadband and networking technologies for Telecom and Enterprise. Internet Connectivity & Network Performance Optimization: • Specializing in internet connectivity latency optimization to enhance network performance and QoE. • Expertise in Internet connectivity troubleshooting, ensuring high-reliability broadband services. • Define and implement Key Quality Indicators (KQIs) for core networks, switching, security, transmission, and wireless services to improve overall network performance. • Develop Quality of Service (QoS) and benchmarking solutions to measure and optimize network reliability. • Design an Internet Broadband Performance Index to assess and improve Quality of Experience (QoE). Technical Support & Critical Problem Resolution: • Actively resolve critical customer connectivity issues, providing hands-on technical support to ISPs and telecom operators. • Develop and implement strategic solutions for persistent network failures, enhancing service reliability. • Guide network operations teams in diagnosing, mitigating, and preventing major outages. • Improve customer support frameworks by setting up structured troubleshooting processes and escalation guidelines. • strong track record in improving customer Quality of Experience (QoE) through technical problem-solving. Currently focused on advancing Internet connectivity, reducing latency, and optimizing network performance for a seamless digital experience.
Technology Value Chain constructed of Core Network (Switching, VAS and IP Core), Access & Transport Network, PD (OSP & Power), OMC and IT Departments total of 110 staff. • Overseeing all of the Telecom and IT operations using an active and practical approach to direct the Technology Value Chain to attain organization strategic goals. • Achievement of milestones with respect to testing in relation to the whole project within agreed time and budget. • Research, develop and implement continuous improvements for disaster recovery and security. • Provide leadership and direction to other team members in the areas of project management, problem resolution and operational support. • Formed new division focused in services and CPE’s testing, evaluation and support. • Set, manage and control OPEX and CAPEX budgets, while maintaining all strategic objectives and goals. • Handle Vendors and contract negotiations. • Develop and manage KPI, KQI, SLA and QoE. • Evaluate and implement network changes to create a better experience for users.
As a Director Core Network responsible of Internet & Data Section, Switching & VAS Sections for both operations and planning.
Key responsibilities included: - Holding ultimate accountability for network availability, reliability and performance for the core, access and transport networks - Project managing technology initiatives, including execution, integration and commissioning, consistently achieving completion within time and cost constraints - Supporting the user acceptance testing of new services and products - Controlling the department budget, inventory and assets Major achievements included: - Achieving a significant improvement in customer service, including resolving 40% of technical issues on the first call and reducing faults by 50% - Acting as Project Lead to delivering the first mobile broadband project in the country
Key Responsibilities: - Led a team of technical support professionals, focusing on resolving complex customer issues related to internet connectivity, including intermittent disconnections and slow browsing. - Conducted rigorous testing and evaluation of new services and customer premises equipment (CPE), providing actionable feedback for improvements. - Delivered hands-on training to technical staff, enhancing their expertise and enabling them to perform at peak efficiency. - Managed customer disputes with professionalism, ensuring prompt resolution that aligned with both customer satisfaction and business objectives. Major Achievements: - Successfully led the Internet Services Technical Support Section at the Dubai branch. - Improved customer service metrics by reducing faults by 70% and achieving a 30% first-contact resolution rate. - Spearheaded enhancements in ADSL service quality, resulting in notable performance improvements. - Personally, oversaw technical projects for high-profile events in Dubai. - Supervised all GITEX Etisalat technical activities for four consecutive years. - Conducted comprehensive testing, evaluation, and acceptance of various broadband and voice services, including wireless broadband and narrowband, Internet leased lines, P2P leased lines, PRIs, and IP-centric VoIP services, testing over 300 devices. - Played an active role in multiple committees dedicated to optimizing the customer experience. - Provided supervision and technical support to the Press section during the World Bank-IMF meeting in Dubai, ensuring smooth operations and high efficiency. - Identified and resolved critical issues within the Etisalat Internet core network and developed a robust testing and support framework for Etisalat’s Internet services. - Contributed to the planning and deployment of Etisalat’s first data service over VSAT.
- Plan and implement data service over radio - Provide consultancy and support for computer network
- Head of Data Management Division - Responsible of short and long term development of the automation requirement - Handling Computer systems operations & Maintenance