Scarborough, Ontario, Canada
Finance is the field that I was interested from the very beginning so pursuing my career in the same. I graduated from Mumbai University in Accounting and Finance. I look forward to grab all the opportunities that will boost my experience in the same field and nurture my professional growth.
* Manage inbound and outbound communication with clients regarding overdue accounts and outstanding balances. * Provide tailored financial solutions by assessing clients' financial situations and offering repayment plans. * Maintain up-to-date and accurate account information in internal systems. * Collaborate with internal departments to resolve disputes, billing issues, and account discrepancies. * Ensure compliance with company policies, financial regulations, and privacy standards (e.g., FDCPA, FCRA). * Achieve and exceed performance targets related to collections, customer service, and call quality. * Educate clients on account details, credit impacts, and available financial options to facilitate informed decisions. * Document all client interactions clearly and professionally, ensuring a high standard of data integrity. * Support clients with empathy and professionalism, maintaining the company's reputation and customer satisfaction.
Supervised daily operations of a high-volume Pizza Hut store, ensuring efficient workflow and excellent customer service delivery. Trained and mentored a team of 10+ employees in food preparation, customer interaction, and store cleanliness, resulting in improved staff performance and morale. Implemented inventory management strategies that reduced waste and optimized stock levels, contributing to a 10% decrease in food costs. Collaborated with management to achieve sales targets and uphold brand standards, leading to recognition for exceeding quarterly revenue goals by 15%.