New York City Metropolitan Area
High-impact Program Manager with an International MBA and a decade of experience leading cross functional collaboration in global companies. Specialized in bridging cultural and technical gaps, as well as scaled operations. Recognized for "contractor-to-full-time" conversions and promotions at Hyundai and Google due to exceptional performance in detailed execution and process improvements. Trilingual professional (English, Korean, Spanish) skilled at managing executive-level communications and global distributed/remote teams.
- Oversaw 60+ supervised machine learning competitions/hackathons for the world's largest data science platform, serving Kaggle.com's 30M+ users and providing customers enhanced algorithms. - Managed an overseas Admin vendor team to manage end-to-end workflows of Kaggle Competitions, and owned key pieces such as Salesforce reporting, launching and closing, contract management, invoicing, and leads screening. - Pulled together complex components to draft quality machine learning competitions, involving legal documents (SOWs/MSAs) and collaboration documents from marketing, customers, program managers, admin, and data scientists. - Developed and took ownership of new Admin and Marketing trackers and processes to bring clarity and transparency to disorganized communications and requests between Google employees and vendor partners. - Directly interacted with customers and users by moderating calls between sponsors and users, driving project check-ins and feedback sessions with customers, and actively monitoring user forums to provide responses/solutions.
Due to personal reasons, resigned from Google to take a break.
- Managed a critical vendor team (~30 HC for Specialized Ads) to fight online abuse, serving as the sole US region POC for the team for 4 years. - Led strategic service delivery initiatives through close collaboration with internal partners (Policy, Enforcement, Training, vendor partners, etc.), resulting in successful support of P0 projects and 1x promotion - Raised vendor target scores by 20-30% to meet required SLA levels within the first 3 months through close monitoring of KPI scores. - Saved $1M+/year in OpEx through location strategy, involving strategic offboarding and onboarding of vendors in 2023. - Published monthly team newsletters reporting project status, ops metrics, industry news, etc., distributed to executive level and down. - Hosted 8+ US region team-building events (planning, budgeting, swag/prize distribution, etc.)
- Navigated through complex dependencies to pull in various teams such as legal, ethics, marketing, finance, and engineering to successfully launch Kaggle's machine learning competitions. (Example: https://www.kaggle.com/competitions/kuzushiji-recognition) - Screened sales leads through e-mails and calls to determine conversion into solid opportunities and build high confidence sales pipelines. - Improved invoicing / payments processes by building Invoicing Tracker, maintaining CSI sanctions screening list, etc. - Acted as the main CRM/Salesforce system administrator to configure fields, pull reports, update data, etc. to support weekly and monthly status meetings, pipeline analysis, team presentations, etc. - Event Planning: Led bi-annual, weeklong offsite event series for 60+ HC distributed/remote team (A-Z from budgeting, event planning/booking, vendor mgmt, team comms).
- Closely collaborated with data scientists, customers, and users to successfully launch and close 35+ Kaggle competitions. - Built sales tracking dashboard through Salesforce for quick tracking of KPI status reading and strategizing for the Kaggle Customer Success team. - Implemented post-acquisition processes to close gaps between Kaggle's business needs and Google requirements (Kaggle was a startup acquired by Google). - Expanded the role to support the planning and reporting of Kaggle's overall OpEx budget.
Samsung SDI is one of the main suppliers of lithium-ion batteries for Renewable Energy, ranging from IT Devices, Electric Vehicles, and Utilities/Buildings. The US team focused on Business Development/Sales/Customer Relationship Management in the North American region. - Reported directly to VP of Energy Storage Solutions (Renewable Energy, Sales Division for North America) - Significantly improved CRM data management tool using Excel (pivot & vlookup) within 1 month of employment; Designed a new dashboard for more efficient sales reporting and strategizing - Developed weekly status reports for HQ CEO & strategy presentations for executives - Provided ad-hoc support for international press releases, NDA execution & management, industry conference/exhibitions, marketing material development, and more
- Supported a company-wide Workday implementation/change management project towards a successful go-live, resulting in a seamless system transition for ~3k employees.