Elliot Lumb

Head of Product Delivery, First Central

Wakefield, England, United Kingdom

About

I am a senior transformation and delivery leader with over 12 years’ experience driving large-scale change, digital transformation and product delivery across the insurance, financial services and procurement sectors. I specialise in aligning strategy, technology and operations to deliver measurable outcomes, modernise legacy platforms and build high-performing, customer-focused teams. My career spans product leadership, change delivery, operational management and digital platform transformation, giving me a unique end-to-end perspective on how organisations evolve. I have led multi-team delivery functions, rebuilt critical digital journeys, introduced cloud telephony, embedded Agile and SAFe frameworks, and shaped multi-year transformation roadmaps. What I enjoy most is creating clarity in complexity — influencing senior stakeholders, removing barriers, aligning cross-functional teams, and building delivery environments where people can perform at their best. I combine strong governance and data-led decision-making with a collaborative leadership style focused on culture, capability and continuous improvement. Core strengths include: • Enterprise and digital transformation • Change management and operating model design • Product strategy, customer experience and digital delivery • Agile/SAFe leadership, coaching and culture building • Portfolio governance, prioritisation (OKRs/WSJF) and executive reporting • Cross-functional team leadership and stakeholder influence at SLT/ExCo level I’m passionate about shaping strategy, enabling delivery at pace, and helping organisations unlock real value through technology and people-led change.

Experience

  • Head of Product Delivery at First Central
    Jun 2023 - Present · 3 yrs 1 mo

  • Head of Product at Bloom Procurement Services
    Jan 2022 - Jun 2023 · 1 yr 6 mos

  • Digital Product Manager at Direct Line Group
    Feb 2019 - Jan 2022 · 3 yrs

  • Product Development Manager at Leeds Building Society
    Apr 2018 - Feb 2019 · 11 mos

  • first direct (5 yrs 11 mos)
    • Operations Manager
      May 2017 - Apr 2018 · 1 yr

    • Team Manager
      Aug 2016 - May 2017 · 10 mos

    • Mortgage Advisor
      Sep 2014 - Aug 2016 · 2 yrs

      CF1 and CF6 qualified.