Dublin, County Dublin, Ireland
▪️ Senior Project Manager specialising in LLM accuracy development within Linguistic Intelligence and AI-generated content, driving improvements in model quality, evaluation standards, and language performance at scale. ▪️ A proactive self-starter who brings enthusiasm to every project. Passionate about helping others, solving complex problems, and building meaningful professional relationships. ▪️ Particularly interested in analysing market trends, shaping strategy, and applying creativity to develop innovative solutions that make a measurable impact. ▪️ Outside of work, Ellie enjoys all things creative, travelling, and discovering great food.
I lead initiatives focused on improving LLM accuracy and scaling high-quality multilingual data operations. My role combines strategic planning, operational leadership, and cross-functional collaboration to support AI development and enhance language model performance. Key contributions include: ✅ Increased language model accuracy by 30% (60% → 91.5%) and supported 2,100% user growth within six months of launch. ✅ Led end-to-end multilingual data annotation initiatives across 10 languages, delivering datasets with 95%+ linguistic and contextual quality to support LLM training and refinement. ✅ Provided resource planning and allocation across projects, aligning QA and LQA specialists to support project managers and ensure balanced workloads and consistent delivery across the department. ✅ Partnered cross-functionally with product, QA, and technical teams to translate business requirements into scalable data workflows and operational processes. ✅ Standardised labelling guidelines and SOPs across global vendor teams, improving consistency and output quality at scale. ✅ Oversaw project delivery through data-driven reporting, proactively managing quality, timelines, and operational risks. ✅ Identified workflow optimisation and automation opportunities, improving efficiency and strengthening human-in-the-loop AI processes
- Leading efforts in navigating cross functional Global projects or requests, creating and implementing prioritization and scoring models for better assessment, before developing systematic solutions as a pillar POC - Collaborating with Technical Product Managers, cross functional and ADSO (AI Data Service Operations) counterparts to ensure high-quality and consistent implementation of global projects in all regions - Conceptualizing, designing, and implementing groundbreaking business models and pre-packaged services - Identifying areas of improvement and running improvement projects in all operational aspects globally
• Global Top Performer with the highest premium opportunities ever sourced in company history - overachieve by 314% • Worked closely with key stakeholders and cloud partners to maximise sales campaigns reach. Generated 550k revenue in average per quarter • Used consultative sales approach to understand target customer’s journey & needs and recommended relevant offerings to increase consumption rate by 40% • Partnered with Enterprise Sales leadership to develop outbound campaigns & lead generation campaigns, including managing email promotion programs for prospects across multiple industries • Exceeded established monthly and quarterly quota by 285% • Calendar management for 100+ Internal and External Senior stakeholders across different time zones and regions • Qualifying & Managing up to 90+ Projects /New Workloads ensuring qualified pipeline hits Annual - 6k consumption • Review current Outbound and Inbound Sales processes, partnered with Enablement team and Managers to optimize xDRs workflow and improve process efficiency by 40%
Promoted to Senior within 6 months after 3 month ramping period
• Proactive in building long term relationship with international students by organising and hosting Brand awareness events involving 100+ attendees from China, Singapore, HongKong, India. • Identified new strategies with various teams that improved international customer satisfaction rate by 70% • Managed Weibo and international Facebook page with 60,000+ followers & Developed 20+ brand awareness posts per week in a timely matter • Coordinated with stakeholders in China to co-create effective Go-To-Market strategies that increased brand engagement by 326% YoY • Increased international inbound leads by 60% through creating outbound campaigns and valuable content on social media (translated 250+ content from Chinese to English) • Implemented an autoreply system to help solve students’ issues and improve user experience which contributed to NCI winning an engagement award at the Education Awards 2021 • Developed new processes and frameworks for NCI’s APAC social media which increased profile visits by 96%
• Implemented new project management system which led to an increase of team productivity by 40%. • Launched a new product marketing strategy based on the analysis of consumer data, which led to an 80% increase in sales. • Collaborated with multiple stakeholders across different disciplines to improve product usability and user experience (UX), resulting in 20% increase in customer retention. • Analysed high volume of customer feedback and made necessary decisions to improve product features, ultimately resulting in an increase of customer satisfaction by 35%.
• Generated reports, conducted trend analysis and research on competitors to identify new business opportunities & support Data-driven strategy • Organised the company's client database through CRM for the launch of Annual Strategic Event - Irish Digital Town Awards • Pitched and implemented new distribution process for company’s annual product publications which resulted in a 70% cost reduction and helped the company to surpass sustainability goals • Cooperated effectively with Senior - level management and Operations department on publishing .IE Domain Profile Report and Consumer Trust Report • Consolidated B2B branding and created 50+ social media graphics/videos and increased CTR by +184% on Twitter and LinkedIn • Improved website by identifying issues and bugs using google search console, resulting in a 40% growth in website traffic and an increase in outbound leads • Facilitated the .IE Social Committee with colleagues and organised various team building activities to improve employee wellness, events hosted received an attendance rate of 97%