Bellevue, Washington, United States
• Oversee data collections of simultaneous studies while managing a team of moderators executing User Research for competitive benchmarking • Managed schedules of moderators, maximizing potential data collection time based on moderator and participant schedules • Observed and recorded sessions with researchers, discussing and implementing feedback to ensure highest quality data from each research session • Provided on site assistance and guidance for moderation of studies, including real time problem solving of technical issues, handling unforeseen participant issues, and assisting with study moderation as needed • Compiled and presented data for researchers, answering clarifying questions and providing context for all data points
• Work closely with researchers and stakeholders to create research plans and protocols for various benchmarking studies • Provided feedback and suggestions for improving and streamlining research processes Gave insights based on previous data collections for managing project timelines and adhering to standardized research protocols • Led weekly meetings with researchers to provide updates, answer questions, and confirm all parties were up to date and satisfied with their project status • Ensured deadlines for data collection were met, including forecasting possible roadblocks and creating solutions for overcoming them
• Contacting potential participants via phone or email, screening them based on defined criteria, and scheduling them for a study if they meet the pre-defined profile • Responding to pre-study participant questions, and pre-study follow-up to encourage attendance and minimize no shows • Supporting User Researcher Specialists, User Research Associates, or other Research Operations team members with administrative responsibilities related to research activity
• Conducting pre-screenings and testing prior to doctor examination • Understand and explain different types of testing and examinations for each patient • Ensure high quality patient care while maintaining a professional atmosphere and appearance of the doctor's office
• Provided excellent service to each guest in the store with professionalism and enthusiasm • Answered questions and assisted with purchases and recommendations