Cincinnati, Ohio, United States
Masters Degree graduate of The Mercy College of Toledo, 2+years experience in management as Program Manager for a newly formed internal medicine residency program in Ohio. People oriented service, with strong healthcare background including previous experience in nursing and nursing leadership/ management (+10 years). Hardworking, driven, respectful, responsible, organized, positive and reliable. Kind, compassionate, confident, intelligent, team player, and a fast learner. Always striving for personal and professional growth, improvement of workplace culture and making a difference in the lives of those around me.
The Program Manager is the central administrative and operational leader responsible for the comprehensive management of the residency program. This role ensures complete compliance with all regulatory and accreditation standards and provides high-level strategic support to the Program Director to maintain excellence. Serving as the strategic operational leader for the IM Residency Program, I drive administrative excellence, ensure ACGME compliance, and act as the central resource for program director, faculty, and residents. This role leverages extensive prior experience in clinical leadership, staff management, and complex administrative coordination to support the program’s educational mission and operational efficiency. • Maintain and monitor adherence to the stringent standards and reporting requirements of the ACGME, specialty boards, and institutional policies • Oversee all accreditation documentation, including the preparation and submission of annual reports and the coordination of internal reviews and external site visits • Direct the full lifecycle of the resident/fellow population, from initial recruitment through graduation and credentialing • Manage the recruitment process end-to-end, including oversight of applications (ERAS/NRMP), scheduling of interviews, and coordination of the ranking process • Administer all evaluation processes for residents, faculty, and the program itself, ensuring timely completion and accurate data tracking of competencies, procedural logs, and in-training assessments • Manage resident compliance with duty hour regulations, licensing, and conduct standards • Manage daily program operations and serve as the primary liaison between residents, faculty, the Director, the GME Office, and all training sites • Develop and maintain program databases and information systems for accurate record-keeping and data integrity • Administer the budget, manage expenses, process stipends, and oversee travel and educational allocations
I served as a key pillar within the resident clinic at Mercy Health, integrating nursing expertise with complex administrative and logistical management to support residents, attending physicians, and staff • Clinical: Perform detailed patient triage, assessment, and rooming, securing medical histories, vital signs, and current complaint data to optimize provider time and ensure appropriate care urgency • Infection Control: Assist physicians with clinical procedures while rigorously maintaining infection control standards. This includes cleaning, sanitization, and sterilization of all medical instruments and the preparation of treatment rooms between patients. • Provider Liaison: Serve as a resource for residents and attending physicians, proactively managing their clinical, administrative and logistical needs • Documentation: Drive clinical efficiency by ensuring that all necessary paperwork, diagnostic images, and historical records are complete and prepared prior to the patient's arrival • Order Management: Manage the referral queue and complete clinical orders, ensuring the timely and accurate processing of all external consults, follow-up testing, and future imaging • Continuity of Care: Expertly schedule all patient follow-up appointments and imaging studies to maintain continuity of care. Previously held responsibility for the complex scheduling of surgical procedures • Logistics: Oversee all office supply chain and inventory management, including ordering, stocking, and ensuring the readiness of necessary materials for continuous clinic operations • Data Integrity/ Compliance: Maintain and update all required logbooks and data sets, ensuring meticulous record-keeping for all reporting purposes • Lab: Ensure the appropriate logging, handling, and timely pickup of all laboratory specimens according to regulations • Front Office: Capable of executing comprehensive front desk duties, including patient registration, scheduling, phone management, and communication
Promoted from Floor Nurse to Unit Manager based on performance, leading clinical staff and managing complex unit operations while ensuring high-quality patient care and regulatory compliance. Key Contributions: I. Leadership and Management • Directed all unit operations as Unit Manager, overseeing the daily workflow, team performance, and strategic goals of the assisted living unit. • Managed and mentored clinical staff, handling scheduling, monitoring staff performance, addressing disciplinary issues, managing shift call-offs, and covering extra shifts as needed to maintain adequate staffing levels. • Fostered Interdepartmental Cooperation by serving as the primary liaison for communication with all medical staff, clinical team members, and outside agencies. II. Quality Improvement and Administration • Supported facility leadership by regularly attending meetings with the Director of Nursing (DON) and Corporate-level staff. • Drove Quality Improvement (QI) initiatives, actively assisting in the development of QI plans and performing data review for accuracy to inform management decisions. • Managed supply chain and clinical orders, including ordering necessary labs, X-rays, and general unit supplies. III. Clinical Coordination and Patient Care • Facilitated comprehensive care coordination by consistently rounding with Nurse Practitioners (CNPs), Physician Assistants (PAs), and Medical Doctors (MDs) to ensure effective translation and delivery of care across the unit. • Supported Specialized Care by assisting the Wound Care Nurse with complex rounds and treatments. • Delivered direct patient care, including medication distribution, assistance with Activities of Daily Living (ADLs), and light housekeeping duties to maintain a safe and supportive patient environment.
Advanced Clinical Care and Operational Leadership (Correctional/Specialized Healthcare) I was a central figure in coordinating and delivering comprehensive healthcare services, blending advanced clinical skill with essential administrative and educational leadership. Clinical Delivery and Coordination • Provide high-acuity clinical care, including medication administration, complex wound care and specialized treatments, and the safe execution of procedures such as IV starts, phlebotomy (lab draws), and injections. • Emergency Response & Triage: Act as a first responder to emergent situations, conducting rapid triage and initial stabilization, utilizing strong de-escalation techniques, and ensuring appropriate escalation of care. • Supervise and manage the medical detox process for patients, ensuring adherence to protocol and patient safety throughout withdrawal. • Facilitate critical communication with physicians and all members of the healthcare team to ensure seamless translation of treatment plans and continuity of care. Operations, Logistics, and Administration • Manage and maintain complex schedules for both clinical staff and providers, ensuring adequate coverage and optimal resource utilization. • Supply Chain Oversight: Control and manage inventory for critical supplies and pharmaceuticals, executing all necessary ordering to prevent shortages and maintain operational readiness. Training and Workflow Optimization • Design and implement streamlined workflows specifically to enhance and clarify the operational relationship between corrections personnel and medical staff, improving efficiency and security. • Medical Education Support: Contribute to medical education training programs by assisting in the development and delivery of clinical instruction. • Serve as the lead trainer for all new medical staff, successfully managing their onboarding, orientation, and acclimation to the specialized clinical environment.
A leadership position that integrated advanced clinical care delivery with critical administrative and educational management, ensuring seamless operations and effective collaboration across medical and administrative teams. • Provide high-acuity clinical services, including medication administration, specialized wound care treatments, and the safe execution of procedures such as IV starts and phlebotomy • Lead emergency response situations, performing rapid triage and utilizing strong de-escalation techniques to stabilize patients and guide appropriate clinical action. • Specialty Monitoring: Oversee and monitor the medical detox process, ensuring strict adherence to protocols and continuous patient safety. • Facilitate essential communication with physicians and the wider medical team to ensure continuous care, accurate order fulfillment, and seamless treatment plan execution. • Manage the entire pharmacy and supply chain process, including ordering, inventory control, and meticulous restocking to ensure zero downtime and compliance. • Own and manage the entire staff scheduling process, reviewing, approving, or denying time-off requests to guarantee optimal unit coverage. • Manage complex scheduling processes and implement workflow adjustments to enhance efficiency across the facility. • Serve as the lead clinical trainer for all new medical staff, ensuring comprehensive orientation and successful acclimation to protocols and procedures. • Develop and deliver specialized medical training to non-medical personnel (e.g., jail staff) regarding appropriate medical responses and treatments. • Promote teamwork and collaboration between medical and administrative departments. Actively participate in high-level meetings with the Health Services Administrator (HSA) and jail administration to contribute to organizational planning and service delivery. • Assist the HSA with the clinical hiring process, leveraging experience to identify and onboard qualified candidates.