Ellen H.

Twilio | Software Consultant

United States

About

I'm a software consultant who enjoys solving problems and making complex technology simple At work I often communicate with various clients helping them find the right technical solutions This process has taught me patience and a deeper understanding of people In life I'm a slow-paced person who enjoys cooking taking walks reading and enjoying coffee in the sun Work brings me rationality and life brings me gentleness I hope to always maintain this passion and clarity no matter where I go

Experience

  • Twilio (United States)
    • Software Consultant
      Mar 2018 - Present · 8 yrs 4 mos

      Provide technical consulting and solutions for enterprise clients using the Twilio platform Customize client needs to help them implement efficient communication and automation systems Provide technical training to ensure clients can fully utilize the platform's capabilities

    • Software Engineer
      Jun 2015 - Feb 2018 · 2 yrs 9 mos

      Develop and optimize the API for the Twilio communications platform Improve system performance and optimize server-side computing power Communicate with client teams to resolve technical issues and ensure system stability

  • MongoDB (United States)
    • Software Engineer
      Jan 2010 - May 2015 · 5 yrs 5 mos

      Design and optimize MongoDB's core functional modules Resolve high-concurrency issues in the database system and improve system stability Work closely with the development team to promote product releases and maintenance

    • Software Engineer Intern
      Jul 2008 - Dec 2009 · 1 yr 6 mos

      Assist in developing and optimizing database functionality and improving data storage performance Work with the team to resolve technical issues and optimize query efficiency Write test cases and participate in product quality assurance