London, England, United Kingdom
I am currently exploring the charity sector as a Marketing and Communications Officer and is excited to develop relevant skills to lead diverse and meaningful campaigns. As an English Literature with Creative Writing Graduate from the University of East Anglia (UEA), I was also the Co-President for UEA's publishing society, EggBox, and had been committed to making publishing as accessible and inclusive as possible. I am a constant advocate for opening up creative opportunities for various marginalised communities and give them a safe space to communicate and share their life stories. I also enjoy reading and writing poetry in my spare time and have been published by EggBox and other indie publishing houses.
I am the Marketing and Communications Officer with a focus on coordinating campaigns like Children's Mental Health Week and collaborations with Young BAFTA to spotlight schools with predominantly vulnerable communities. My main responsibilities include providing written, marketing, administrative, analytical, coordination support for various multi-medium campaigns across the Marketing & Communications and Digital Team.
I am an English literature and language tutor with a primary focus on secondary school and college students. I currently tutor students sitting for DSE (Hong Kong) and IGCSE (International).
My main responsibilities as Production Assistant were liaising with the copywriting and designing team for a more effective production process. This included triaging production schedule sites, researching existing copy material, writing copies from existing assets, and providing specific assistance during various production stages.
I have slowly transitioned from my initial role as the Comms and marketing asisstant to focus more on customer service communications and book distribution. I am currently very hands on and efficient with processing and managing book orders coming in from various sources. I take extreme precaution when communicating with our bookseller and distributor and navigating the LightningSource database, WIX, Consonance, etc., for distribution to ensure book orders are sent out safely and accurately. I keep on top of customer enquiries about their orders and offer solutions that are beneficial to both the Project and the customer. I have been navigating the distribution side of publishing to the best of my ability in the midst of a rocky switch in book distributor and have picked up the ability to balance contacts with customers and the distributor. I have also been able to work well with my colleagues during in-person book selling events. We effectively split work between managing the payment transaction, setting up displays and restocking titles. I am now confident in utilising the payment app, Zettle, and have been able to teach my fellow colleagues how to use it as well. I am also in charge of safeguarding the payment devices and have unmonitored access to the main office to handle them.
I assist both the communications & marketing and administrative side of UEA Publishing Project, and work closely with all my colleagues and external distributor and bookseller. My main roles include researching and brainstorming ideas for social media marketing tactics, as well as communicating with influencers and organisations to organise potential partnerships. On the administrative side, I regularly process incoming book orders and reply to email enquiries with great attention to detail. I also engage in active email exchanges with our book distributor and bookseller to remediate any customer and freight issues as they occur and offer the best solutions to all parties involved.
My work as a UEA Student Ambassador involves promoting the university on Open and arrival days and reassuring prospective applicants via campus tours and subject talks. I shed new light on both the university itself and my specific course by talking about my life at UEA and how I plan to utilise my humanities degree after I graduate. I also help out at educational events such as UEA's Mentoring Scheme by ensuring the smooth running of events alongside Career Central staff.
I maintain the operation of the bakery/deli independently. During a regular shift, I am able to effectively coordinate my duties, which include baking pastries and other goods, maintaining professional hygiene standards at all times, being adaptive to product demand fluctuation on a daily basis and ensuring open communication with my line managers and colleagues. I am usually in charge of the closing shift as well, which includes scheduling enough time for a thorough cleaning-up to ensure a high quality working space for the opening shift colleagues the next day.
I work as a cashier managing the tills and working with colleagues to ensure a pleasant and efficient experience for customers. I also work on the shop floor organisation and stocking shelves to maintain a clutter-free display and clean workspace.