Portland, Oregon, United States
Business systems professional with extensive experience in strategic planning, project management, global operations and designing, implementing, and supporting business systems in a fast paced environment.
• Mentored and managed a team of IT analysts — growing team capabilities, encouraging independent decision making, and sustaining high output across multiple complex global system projects. • For all systems underpinning a global education program operating in 155+ countries, serving 40K+ educators and millions of students — drove end-to-end technical project management from analysis and design through go-live and production support. • Engaged executive leadership and cross-functional stakeholders to manage expectations, provide critical updates, and align technical delivery with strategic business objectives. • Led all technical aspects in preparation for the launch of the first Agentic AI-driven tools for Oracle Academy educators and students — coordinating cross-functional teams through analysis, design, development, security reviews, AI model testing and tuning, go-live and production support planning.
• Recruited, trained and managed the first team of IT analysts for the organization in the U.S. and abroad, driving high performance while applying a people-first leadership approach. • Completed an average of 10–15 system projects per fiscal year, managing resourcing, scope, schedule, risk, and quality while simultaneously delivering enhancements and production support — saving significant resource hours through automation and process improvement. • Redesigned the end-to-end system management process — encompassing proposal, prioritization, sprint planning, release tracking, testing, translation, and production support — standardizing it across all system projects. • Built and maintained internal systems training program to ensure all stakeholders, including executive leadership, business and technical owners, successfully adopted user-facing platforms, administration and BI tools and system policies and workflows.
• Led end-to-end development and global launch of an international website and application competition for primary and secondary students, encompassing submissions, judging, a live winners' event, and a globally recognized winners' library. • Partnered with Oracle Legal and Global Business Practices to globalize program operations, policies, and legal documentation, ensuring compliance with local law requirements across all operating regions, including contract and MOU negotiations, localization, and translation.
Facilitated customer visits and executive level meetings, coordinated field marketing representatives and managed brief center facilities operations.
Coodinated and managed educational community outreach programs, event planning and management, budget and payroll.
Worked with international affiliates in administering, researching and maintaining legal contracts with writers, managing sample issues, publisher splits and claim advisement.