Greater Philadelphia
I am a Technical Communication Professional, e-Learning Course Developer, and Educator with extensive experience supporting mission-critical federal programs, higher education initiatives, and complex technology projects. My background spans the Social Security Administration, Centers for Medicare & Medicaid Services (CMS) federal contracting, and academic institutions—giving me a rare blend of technical expertise, e-Learning development capability, and policy-informed decision-making. In my role with the Social Security Administration, I interpret federal regulations, conduct policy research, and utilize a suite of over 70 complex computer systems spanning both legacy core and modern platforms to adjudicate retirement, disability, survivor, and health insurance benefits. I completed SSA’s comprehensive Claims Specialist training program with performance scores above national benchmarks and handle high-volume casework requiring precision, strong analytical skills, and consistent application of complex statutes. Previously, as a Technical Writer and Project Coordinator supporting CMS metadata and DevOps initiatives, I partnered with cross-functional teams to lead documentation, coordinate federal deliverables, and improve technical workflows. I authored and edited large-scale technical reports, managed documentation lifecycles, built team writing processes, and supported metadata management transitions that improved stakeholder clarity and system usability. As an e-Learning Course Developer and Teacher, I have developed and delivered over 1,000 hours of eLearning, webinars, and classroom training to nearly 4,000 learners. I created new college courses at the cross-section of the arts, science, writing, and disability, and improved learning outcomes for veterans and adult learners through tailored educational strategies and multimodal assessment design. I excel in roles that require translating complexity into structured, user-centered solutions—whether coordinating federal program documentation, developing learning experiences, collaborating with SMEs, or guiding teams through system and process changes. My work blends communication, technology, learning strategy, and problem-solving to support organizational goals. Banner credit: Jason Leung
My role requires expertise in federal regulations, actuarial calculations, and policy compliance to determine eligibility under Title II guidelines.
I design, develop, and teach online Art History courses that improve student engagement and retention, especially for veterans, allied health majors, and adult learners, leveraging e-Learning best practices and multimodal instruction.
In my role at RELI Group, Inc., I served as a Project Coordinator, Trainer, and Technical Writer, where I successfully coordinated initiatives to enhance documentation quality and streamline communication across teams. My focus on precision and clarity contributed significantly to project outcomes and organizational efficiency.
Supported the transition to online instruction for the Schools of Engineering and Business Administration at Abu Dhabi University. I collaborated with the Instructional Design Team at Cognizeo LLC to successfully overhaul 12 graduate-level courses across the Schools of Engineering and Business Administration, integrating best practices for effective online instruction and hybrid delivery. I managed the content editing process for all course materials—including syllabi, assignments, and assessments—to ensure strict adherence to institutional style guidelines and pedagogy.
Context: Global Financial Risk Management firm providing hedging solutions through the ChathamDirect Software-as-a-Service Platform. I collaborated with an internationally distributed and cross-functional team of engineers, analysts, rate checkers, and product owners to develop dashboard prototypes. This work supported the migration of the Rate Compliance feature from a legacy tool to the ChathamDirect Software-as-a-Service Platform