Birmingham, England, United Kingdom
As a Ticket Sales Advisor at Aston Villa Football Club, I use my 23 years of experience in currency exchange and customer service to assist fans with their travel and ticket needs. I am an expert in handling large and complex transactions, resolving issues, and providing excellent service to customers from different backgrounds and cultures. I have a strong background in banking, having worked as a Foreign Exchange Consultant at Thomas Cook Group plc for 14 years. There, I managed multiple currency accounts, processed payments, and advised customers on the best exchange rates and travel products. I am passionate about football, travel, and culture, and I enjoy working with people. I am always eager to learn new skills, improve my performance, and contribute to the success of Aston Villa.