London Area, United Kingdom
Experienced Human Resources, Recruitment, Talent Acquisition, Operations Manager. Specialisation includes, Managing High Performing Recruitment Teams, Implementation of AMS/CRM, Managing Tender Process, Recruitment Process Outsourcing, Management of Employee Relations, ISO Accreditation, Workplace Health & Safety, Contingent Labour Management, Driving Retention Programs.
Lead HR strategy including workforce planning, talent acquisition, performance management, and capability development aligned to business goals Drive employee engagement, culture, retention, and leadership development across the organisation Manage ATS implementations and optimisation (FastTrack, Onboarded, JobAdder, Ai tools) to improve recruitment efficiency and hiring outcomes Lead end-to-end operational strategy, ensuring efficiency, service delivery, and achievement of key business KPIs Manage organisational change, and alignment between strategy and day-to-day execution Ensure governance, compliance, risk management, and workplace health and safety standards are met across HR and operations
Led national rollout of FastTrack ATS across 500+ users, from planning through to go-live Handled end-to-end implementation including stakeholder engagement, system setup, and rollout strategy Built training tools and change programs to support adoption and keep processes consistent Managed cross-functional stakeholders across tech, HR, and operations to keep delivery on track Supported data migration, process alignment, and ongoing system improvements post-launch
Led IT recruitment tender process for enterprise banking contract Developed recruitment service models, pricing structures, and delivery frameworks Partnered with senior stakeholders to define workforce requirements and sourcing strategy Contributed to competitive bid strategy and tender submission documentation Ensured alignment with procurement governance and commercial requirements
Managed internal recruitment programs aligned to workforce planning and changing business needs Led learning and development initiatives to build capability across national recruitment teams Oversaw quality and compliance processes, ensuring consistency and adherence to company standards Developed recruitment and workforce reporting metrics to support performance improvements and business decision-making Managed ATS implementations, including system training and development of standard operating procedures Oversaw recruitment performance analytics and reporting across multiple teams Drove employee engagement initiatives focused on retention, culture, and employee experience Managed and mentored 3 direct reports through coaching, development, and performance management As Branch Manager, led a team of 20 temporary and permanent recruiters delivering recruitment services across key preferred supplier accounts including CBA, Citigroup, CHEP, Westpac, Macquarie Bank, and Telstra
Led overall operations including recruitment delivery, sales performance, and team management Managed consultant teams and drove performance against business targets and client service expectations Built and maintained client relationships across key industry sectors Oversaw end-to-end recruitment delivery processes from sourcing through to placement outcomes Introduced and oversaw implementation of a recruitment industry Applicant Tracking System (ATS) to improve workflow efficiency, candidate management, and reporting Wrote and presented competitive tenders and proposals to secure new business opportunities Managed internal recruitment processes as well as learning and development initiatives to build team capability Contributed to business growth through operational leadership and structured team development