London, England, United Kingdom
I've worked within the customer service and transportation sector for over 13 years combined and still going strong. I have gained a number of valuable skills including working with large teams, dealing with complaints, managing colleagues, using my own initiative and pushing to achieve goals to the highest standard. I pride myself as a quick learner, and enjoy both working as part of a well-functioning team or on my own. MTR Elizabeth line has given me the opportunity to achieved many triumphs. My proudest moment was when we launched Food Bank Express during December 2020 supporting selected food banks across the Elizabeth line and the communities we serve. In collaboration with GWR, Network Rail, Greater Anglia, British Transport Police and MTR Elizabeth line colleagues we donated thousands of items to Trussell Trust and Whitechapel Mission charities. I love travelling, exploring new cultures (food & history mainly) and learning from others.
Eager to embark on a new chapter in my career to do with safety as a Safeguarding Manager. I'm passionate about ensuring the well-being of passengers and colleagues who use our stations everyday with their safety being top priority. I have previous experience working within communities and enthusiasm, willingness to learn, and a strong commitment to making every journey safer and highlighting the importance of mental health and well-being within our communities. I have progressed with my learning and achieved to communicate with local steering groups to join in the efforts of Zero Suicide Alliance by NHS whilst working closely with railway partnerships and BTP to support our communities. Learned the importance of safeguarding young children whom may present themselves to our stations by learning from Railway Children charity and Essex Council to recognising the signs of child exploitation and providing insightful information to our station colleagues.
I was a dedicated Team Leader within an award winning Ambassador Team. We as a team was passionate about driving excellence in promoting services and engaging with local communities. With my strong commitment to leadership, I led a dynamic team to achieve our mission of enhancing the experience for passengers using the Elizabeth Line. My role involved coordinating and motivating team members, ensuring seamless communication with higher management, and maintaining a strong focus on customer service and safety. By fostering collaboration, providing guidance, and actively promoting the businesses initiatives, I contributed to the success of our organization. Together, we shaped a positive passenger experience for all and made a difference within our local communities.
Worked in customer service on the counters such as Meat & Fish, Delicatessen and Patisserie. I learnt various skills in managing how to deliver customer service with various sets of foods from ham, meat & fish, cheese, ready to eat food and all sorts if breads. Have learned new set of skills as a product adviser on Meat & Fish giving an extra quality of service about different pieces of meat.
Maintained a high standard of service with drinks and food. High level of customer service dealing with complaints and making sure customer satisfaction. Learned about high quality coffee making and the environment of food in a health fitness center.
Currently working for a pub in central London near Victoria station called the Willow Walk which is a part of a big pub chain called JD Wetherspoon. Started work with little knowledge of any bar experience but had the drive to prove myself and learn the skills needed to become part of the team, and work my way up into the Team Leader position.