United Kingdom
Creating and maintaining material codes and functional object data for manufacturing. Creation and maintenance of BOMs, Recipes, Production Versions, Engineering Change Orders, general SAP support to the business and root cause analysis.
My previous role till February 2013 was at Hewlett-Packard, on their global SAP procurement service desk. Duties included taking calls from EMEA sites, assessing incoming issues regarding for example invoices that were blocked in the system or missing, vendors that had not yet been paid, and general queries about payment statuses. I also escalated 2nd and 3rd level issues to Accenture for issues regarding for example batch jobs that had not run, or data that had not been captured, where Autobank payments had not been made, or sales data interface issues.
I supported HP’s IT services account with Bristol-Myers Squibb plc, the global pharmaceutical giant, for over 3 years till February 2013. My first 18 months were spent in a 1st/2nd level desktop support role, assisting European clients in French and English with a very broad range of issues, in terms of software functionality, performance and accesses. The second 18 months, as a member of the EMEA SAP team, I assisted clients with their procurement and SAP related software and access issues.
Assisting internal customers with their general IT issues. Customers were supported in French and English.