Elise Leben

Senior Customer Success Manager, Commercial @ Shopify | Enhancing Client Engagement Strategies

Reno, Nevada, United States

About

A graduate of the University of Nevada-Reno with a degree in Communication, Journalism, and Related Programs, currently serving as a Senior Customer Success Manager at Shopify. My role involves fostering meaningful relationships with commercial clients, ensuring their success within Shopify’s robust commerce ecosystem. At Shopify, I have supported commercial clients by leveraging collaboration and strategic insights to empower growth and optimize customer journeys. With a focus on aligning client needs with organizational goals, they contribute to a culture of innovation and inclusivity. I bring diverse perspectives to the team, I prioritize enabling success for both clients and colleagues through strategic communication and shared achievements.

Experience

  • Shopify ()
    • Senior Customer Success Manager, Commercial
      Sep 2024 - Present · 1 yr 11 mos

    • Account Executive, Mid Market
      Feb 2022 - Sep 2024 · 2 yrs 8 mos

      Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size.

  • Wayvia (formerly PriceSpider) (2 yrs 1 mo)
    • Client Engagement Manager
      Apr 2021 - Feb 2022 · 11 mos

      Wayvia is an advanced retail data and technology company that also provides insights about consumer purchasing behavior to the world’s largest brands. Our Where to Buy, Prowl, and Brand Monitor platform tools enable brands to grow revenue, protect margin, and optimize the customer journey.

    • Enterprise Sales Development, Consumer Conversion
      Feb 2020 - Apr 2021 · 1 yr 3 mos

  • Sales Development at MyVR.com
    Jun 2018 - Jul 2019 · 1 yr 2 mos

  • Economic Development Authority of Western Nevada (EDAWN) ()
    • Communications Coordinator, Entrepreneurial Development/Operations
      Sep 2017 - Jun 2018 · 10 mos

    • Communications Intern, Entrepreneurial Development
      Jan 2017 - Aug 2017 · 8 mos

  • Social Media Intern at Estipona Group
    May 2017 - Jul 2017 · 3 mos