Brussels, Brussels Region, Belgium
Young trilingual professional (fr-nl-en) with a master's degree in communications - public relations - and five formative years in a Belgian fashion start-up. I discovered the fields of customer service and relations management, logistics/supply chain and E-commerce. I quickly understand what's at stake and I'm solution-oriented. Dynamic and hands-on, I'm looking forward to work in a fast-paced environment.
- Customer service management: talking to customers and communicating with the logistics team, anticipating and solving issues related to orders - Customer experience management: management of the customer journey across all channels, organisation of events, implementation of customer action plans, e reputation management, competitor monitoring - Supply chain management: monitoring the supply chain, managing inventories, liaising with the logistics team, implementing bar codes, improving and monitoring processes - E-commerce project management: definition, steering and coordination of customer journey and logistics improvement projects with a team of developers and management of exclusive sales projects - Sales and returns management: ROI analysis and reporting - Packaging management: stock monitoring and restocking, optimisation and development of new packaging - Strategic management: planning forecast and communication to the teams - Team management: recruitment, integration and ongoing training of a team of three people
- Support in coordinating media relations and preparing external communications - Planning, preparing and relaying information to the press and stakeholders - Developing and maintaining channels of communication with media contacts and external audiences - Database management and contact by e-mail and telephone (en-fr-nl) - Writing content and coordinating work related to the EUSEW campaign - Monitoring the EUSEW campaign - Analysis and report writing - Support for project managers and help with reporting
- Sales - Stock and Delivery Management - Order Management - Room Service
- Gestion des shootings photos - Gestion de listings pour les événements presse - Gestion du groupe Facebook "RTBF Pro" - Appui à l'édition de la newsletter RTBF Pro - Graphisme (Id-Ps-Ai): conception & mise en forme d'invitations et de dossier de presse - Rédaction des PV's des réunions hebdomadaires - Appui à l'organisation de la rentrée des médias 2019