Italy
My role sits at the intersection of Global Brand Excellence, Client Experience, Retail Performance and Learning & Development. I partner with senior leadership and regional stakeholders to drive consistency, excellence and business performance across global customer touchpoints. Passionate about translating brand strategy into meaningful customer experiences, people development initiatives and long-term business impact.
Customer Brand Experience Office * Leading brand excellence initiatives across retail, wholesale and client service touchpoints, ensuring a consistent and elevated customer experience worldwide. * Partnering with senior leadership and regional stakeholders across all markets to align customer experience, service excellence standards and business priorities. * Acting as a trusted advisor to retail leadership on customer experience, engagement initiatives, retail performance and operational excellence. * Supporting strategic retail performance initiatives by translating business needs and opportunities into action plans supporting customer experience, employee engagement and capability-building solutions across markets. * Designing and evolving customer journeys, selling ceremonies and hosting experiences aligned with brand strategy and business objectives. * Developing and implementing global learning and development initiatives that support business performance, service excellence and people growth. One to mention is the successful launch of a WW e-learning platform for retail. * Collaborating cross-functionally with Retail, HR, Wholesale and other business functions to strengthen brand excellence across all customer touchpoints. * Supporting people development by equipping teams with the tools, knowledge and behaviours required to succeed and deliver exceptional customer experiences. *Supporting the development and execution of key global moments and events for VIC Clients. * Driving scalable learning solutions, change management initiatives and process improvements to enhance organizational effectiveness.up
Retail Office
Retail Performance Office
Group Global Retail Excellence