Türkiye
• Lead Salesforce CRM management to improve pipeline visibility, reporting accuracy, and commercial process discipline. • Deliver monthly sales and marketing reporting across 6 countries/entities, giving management clearer visibility on performance and opportunities. • Conduct sales pipeline analysis to support forecasting, opportunity tracking, and commercial follow-up. • Prepare and enhance global KPI dashboards and performance reports for leadership and key stakeholders.
• Analyzed global sales and marketing data to identify trends, improve business visibility, and support planning processes. • Prepared periodic sales pipeline reports for group companies, contributing to structured performance monitoring and opportunity management. • Developed KPI reports aligned with broader business objectives across Çelebi Group. • Managed the Salesforce Opportunity module and designed customized reports and dashboards based on commercial needs.
• Managed customer satisfaction survey processes and supported the interpretation of customer feedback for business improvement. • Contributed to Salesforce CRM implementation and adoption initiatives. • Coordinated social media activities and supported the planning and execution of conferences and events.