Milan, Lombardy, Italy
Spare Parts & Supply Chain Operations | Italy, Spain & Portugal - Analysing spare parts consumption based on maintenance interventions across Italy, Spain, and Portugal to ensure accurate planning and availability. - Ordering spare parts in coordination with the central team, translating operational needs into timely procurement requests. - Managing ongoing communication and execution with 3PL partners, ensuring efficient warehousing and operational performance. - Updating and maintaining system records for inbound and outbound spare parts, ensuring stock accuracy and availability. - Ensuring sufficient spare parts stock to meet KPIs and avoid impact on maintenance interventions. - Coordinating regular and urgent spare parts orders from 3PL warehouses to other 3PL partners and field technicians. - Arranging and tracking shipments in close collaboration with the central team. - Supporting the central team in defining and documenting supply chain processes, including creating documentation matrices and mapping end-to-end workflows from warehouse receiving to part usage. - Created spare parts guidebooks for three major clients, improving part identification by client and locker and eliminating labeling issues. - Leading warehouse improvement initiatives by collaborating with technicians and operators to redesign storage areas, improve labeling, and enhance inventory accuracy. - Sourcing local suppliers when required to support operational needs. - Conducting inventory counts with 3PL partners and technicians, covering warehouse stock and spare parts held in technician vehicles.
- Managing end-to-end order processing for internal stakeholders, including employee allowances, personal purchases, and marketing seeding activities, ensuring accurate invoicing, timely deliveries, and customs compliance for Extra-EU shipments. - Coordinating transportation and logistics for marketing initiatives such as seeding campaigns, shop launches, showroom events, and fashion shows, preparing detailed customs documentation. - Organizing merchandise logistics for photo shoots, overseeing warehouse transfers, sample returns, and reentries, ensuring smooth execution. - Conducting weekly inventory reconciliations using advanced Excel functions and BI tools to align physical stock with system data and maintain accuracy. - Collaborating closely with cross-functional teams and external partners (e.g., warehouses, DHL) to optimize operations and resolve logistical challenges.
- Developing interactive dashboards and reports using Power BI and ServiceNow, providing actionable insights for decision-making. - Oversaw supplier performances, fostering collaborative relationships to maintain flawless communication and proactively resolve issues. - Continuously analyzed KPIs, both internally and with suppliers, to recommend and implement improvement actions. - Updating BPA’s by identifying new items biweekly and controlling prices and EDI flow, monitoring and improving Order and Return process through Oracle.
- Worked as a student consultant for a project regarding the health insurance industry and how the industry can adopt new technologies. - The project was aimed at revolutionizing the health insurance industry through the integration of cutting-edge technologies. - This project not only embraced innovation but also emphasized the importance of maintaining ethical practices, ensuring regulatory compliance, and prioritizing the needs of our customers. - It was a privilege to be part of a team that has taught me so much on the industry as well as the roadblocks in adopting new technologies.
- Led a cross-functional team targeting zero defect in the warehouse and managed to continue the target for 200 consecutive days. - Analyzed data of order behavior& customer demand (EDI's) through ERP, sent orders accordingly with 100% accuracy. - Managed logistics operations, using SAP modules, from receiving the order from the customer, planning production and sending the orders to the customer with 0% failure. Succeeded 0 delays in customer orders and 0 backorders each quarter. - Managed supplier relationships and optimized procurement processes through the effective utilization of supplier portals, resulting in streamlined communication, improved lead times, and enhanced inventory management. - Organized and analyzed financial reports on inventory and products each week. Established a team formed by 5 high level international managers, targeted master data improvement and achieved to strengthen data quality by 90%.