Dubai, United Arab Emirates
Dynamic Customer Experience and Operations professional with 15+ years of international experience across hospitality, aviation, and tech retail. Progressed from frontline roles to leadership positions, including multi-store management and First-Class service, consistently delivering high standards of customer satisfaction and team performance. Proven ability to lead and develop high-performing teams, optimize operations, and enhance customer journeys across diverse environments. Experienced in administrative coordination, scheduling, CRM/PMS systems, and staff training, with a strong focus on efficiency, service excellence, and continuous improvement. Holds a Bachelor of Science in Information and Communications Technology, combining technical knowledge with a people-centric approach. Known for strong organizational skills, cultural awareness, adaptability, and a commitment to driving both customer satisfaction and operational success.