Greater Cardiff Area
A results-driven project manager with over twenty years of leadership experience, including over five years managing technology-related development projects. Certified in AgilePM, APM PMG & PRINCE2 methodologies, I specialise in delivering complex software solutions on time, within budget and aligned with stakeholder goals. Skilled in leading cross-functional teams, managing risks, and streamlining project delivery, I excel at fostering collaboration between technical and non-technical stakeholders. Driven by promoting innovation and delivering impactful digital solutions, I always look to contribute to the overarching strategic goals of the business.
• Project managed all internal and external programmes with a focus on budget, timely delivery and effective stakeholder communications. Managed all workload distribution and resource allocation for projects. • Created new business opportunities, identified new ways of working and propelled the company forward from grant funded towards a self-sustaining non-profit through ideation, networking and open communication with the senior management team and stakeholder groups. • Managed the delivery of a suite of Cyber Security CPD courses. Collaborated with the skills team to accredit the courses with APMG and CPD UK, ensuring compliance and high standards of delivery. • Stakeholder management and engagement across two universities, Welsh and UK Government, commercial clients and external parties through reporting, drawing up papers for board meetings and engagement events across the UK. • Led the creation and continuous review of the benefits analysis, risk matrix and strategy development documentation. • Organised and delivered a wide range of events, conferences and business briefings. Identified appropriate speakers and handled all logistical arrangements to ensure successful events. • Worked closely with the marketing team to produce compelling sales collateral, design and maintain the website and create training materials.
● Directed end-to-end delivery of bespoke software solutions for public sector clients, ensuring projects were completed on time, within budget and met client specifications from £20k to £150k. ● Acted as primary liaison between technical teams and clients, including requirements gathering, software configuration, implementation and ongoing support. ● Collaborated closely with the testing team to ensure robust QA processes and with the developers to ensure seamless migrations and data transitions during deployment. ● Applied Agile, Scrum and PRINCE2 methodologies to tailor project approaches and optimise delivery outcomes for diverse software projects. ● Managed and mentored a team of project management professionals, ensuring alignment with project goals and adherence to timelines. ● Proactively identified improvements to processes, enhancing delivery efficiency and client satisfaction. ● Strengthened stakeholder relationships by effectively communicating project progress, addressing risks and resolving technical challenges promptly.
● Managed multiple long and short-term projects from inception to completion, with values up to £2 million. ● Planned all internal machining and liaised with procurement and subcontractors to ensure efficient delivery of goods on time and within budget. ● Coordinated with Tomoe offices in Japan, Taiwan, Indonesia, Singapore, and the USA to ensure smooth order processing. ● Collaborated with the purchasing department to ensure correct ordering and allocation of parts to jobs and orders. Oversaw the export of goods to a wide variety of countries, completed export declarations, and prepared paperwork for customers and shipping operators globally. ● Communicated with stakeholders at all levels from order acknowledgement to shipping, including managing contract negotiations and adjustments to orders.
● Held complete responsibility for the Training & Development department across the brand estate. ● Created induction, supervisor, and management training materials and courses to enhance employee skills and performance. ● Communicated with team members and managers at all levels to ensure alignment and effective collaboration. ● Chaired and attended meetings, taking and distributing minutes to keep all stakeholders informed. ● Sourced and appointed suppliers, including an e-learning provider and apprenticeship provider, to support training initiatives. ● Composed the operations manual for the business, including HR guidance and disciplinary procedures, ensuring consistency and compliance.
Restaurant manager for this not for profit charity helping the rehabilitate prisoners through offering hospitality NVQ programmes and hands on job training Constant training, coaching and mentoring a team of around 15 FOH prisoners and supporting a total team of 35 TAQA qualified and in the process of gaining my NVQ Level 2 in Professional cookery Running Food Safety Level 2 courses (Highfields programme) Shift running, financial management & stock control Working with the management team to ensure the highest standards at all times