Eleonora Trikalioti

Operational Leadership | | Project Management | CX & UHNW Asset Stewardship | Founder @ EleTrik Design | Podcast Host πŸŽ™οΈ EleTrik By Design | 2024 Award Winning Mentor | MSc PR | BSc Strategic Management

London Area, United Kingdom

About

This belief has shaped my career and continues to guide every decision I make. Over the years, I have been entrusted to lead within some of the world’s most demanding luxury asset, lifestyle, and ultra-high-net-worth environments, where excellence is expected, discretion is paramount, and reputation is often the most valuable asset of all. As a global executive, I specialise in transforming vision into measurable enterprise value by aligning strategy, operations, stakeholder engagement, and customer experience. My career has been defined by leading complex organisations through growth, operational transformation, and performance enhancement while maintaining the highest standards of integrity, service excellence, and execution. I operate where complexity meets expectation. Whether overseeing large-scale operations, building resilient infrastructures, managing critical stakeholder relationships, or driving strategic initiatives across international markets, I focus on creating sustainable systems that deliver long-term value. My approach combines analytical discipline, commercial awareness, and people-centred leadership to ensure organisations are equipped not only to perform, but to endure. At the centre of my leadership philosophy is Elite Stewardship, the conviction that exceptional organisations are built through trust, accountability, precision, and an unwavering commitment to excellence. It is a philosophy that extends beyond operational success and recognises that true leadership is measured by the value we create for others, the cultures we build, and the legacies we leave behind. Fluent in six languages and shaped by a global perspective, I bring a unique ability to navigate diverse cultures, complex stakeholder landscapes, and evolving market dynamics. I believe that the most successful leaders are those who can bridge strategy and execution, vision and reality, ambition and responsibility. In a world defined by constant change, my focus remains consistent: strengthening organisations, empowering people, protecting reputation, and creating enduring value. Because sustainable success is never accidental. It is stewarded. Leadership is temporary. Stewardship is legacy. -Eleonora

Experience

  • Head of Client Operations at Arkle Property Services
    Jul 2025 - Present Β· 1 yr

    The Whiteley, The Broadway, 60 Curzon Street & Six Sense Hotel

  • Head of Customer Operations at Excel Winner
    Jan 2025 - Jul 2025 Β· 7 mos

    πŸ† Team Excellence Award Recipient. Engineered a 65% reduction in defect KPIs within the first 15 days by centralising escalation protocols and optimising service delivery workflows.

  • Senior Customer Experience& Projects Manager at Berkeley Group Plc
    Apr 2018 - Dec 2024 Β· 6 yrs 9 mos

    πŸ† Earned Two World Class Customer Service Awards for Excellence in Customer Service.

  • Award-Winning Strategic Mentor & Executive Coach at Berkeley Foundation
    Apr 2018 - Dec 2024 Β· 6 yrs 9 mos

    Recipient of the 2024 "Outstanding Achievement in Mentorship" Award for developing high-performing talent and driving strategic leadership growth.

  • Executive Coach & Image Consultant at Accomplishr
    Jan 2018 - Present Β· 8 yrs 6 mos