Greece
As having working experience in pharmacies, I gained valuable knowledge not only about medicines but also the standard operating procedures of the health system and people management. In addition, I went through all practices that can contribute to the excellent customer care services.
• Establishing clear and effective customer service policies to increase satisfaction. • Doing clinical checks of prescriptions to assess their accuracy and safety. • Ensuring compliance of prescriptions with regulations and guidelines set by the national authorities. • Organizing and managing patients’ prescriptions chronologically, ordering their medication on time.
• Working as the responsible pharmacist of the store. • Clinical and accuracy checking of prescriptions. • Cooperating with surgeries and doctors for the resolution of prescription issues. • Reviewing sales performance of the store. •Handling patients’ complaints and passing them appropriately to the shareholders. •Using Microsoft Office applications to organize patients’ records and generate leaflets and drugs’ labels with necessary information about their safe and right use.