Greater Houston
Detail-oriented operations and customer service professional with 8+ years of experience managing complex, multi-party workflows — coordinating vendors, suppliers, and customers to ensure accurate, on-time delivery and exceptional service outcomes. Proven ability to manage order lifecycles, resolve issues proactively, build trusted relationships across internal teams and external partners, and maintain precise documentation under high-volume conditions. Bilingual in English and Mandarin. Proficient in Microsoft Office Suite, QuickBooks, and business documentation systems. Eager to apply operational and relationship management expertise to a sales support role in the technology industry.
Founded and operate a product distribution and fulfillment business processing 1,000+ customer orders monthly, directly paralleling the order management, customer follow-up, and vendor coordination responsibilities of a sales support function. • Managed end-to-end order lifecycle — from PO intake and inventory sourcing to delivery confirmation and customer follow-up — ensuring accuracy and timeliness on every transaction. • Coordinated daily with logistics providers, vendors, and customers to resolve shipping delays, inventory discrepancies, and fulfillment issues before they escalated. • Monitored open orders proactively, tracking delivery status and communicating updates to customers, mirroring open order management expectations in a sales support role. • Maintained all invoicing activity with accuracy and timeliness across hundreds of monthly transactions; reconciled records using QuickBooks. • Designed and implemented company-wide SOPs, onboarding checklists, and workflow documentation to drive operational consistency and efficiency. • Trained six employees (warehouse associates and e-commerce listing specialists), building a team capable of executing daily operations to standard. • Developed operational reports and performance tracking tools to support continuous process improvement and management visibility.
Ongoing administrative support role with a family-owned vehicle logistics company serving major automotive manufacturers. · Support administrative operations for a large vehicle logistics company transporting hundreds of thousands of vehicles annually. · Collaborate with 20–30 administrative personnel to coordinate reporting, documentation, workflow management, and daily business operations. · Prepare executive reports, maintain operational records, and communicate directly with senior management regarding business performance and operational activities. · Support process improvement initiatives and cross-functional coordination across transportation, warehousing, and administrative departments.
Co-founded a healthcare referral organization coordinating U.S. medical care for international patients — a highly complex, multi-stakeholder coordination role requiring order-like precision, proactive communication, and flawless follow-through. • Coordinated care for 20–50 patients annually across approximately five hospital and physician group partners — evaluating needs, sourcing the right provider, and managing every detail from intake to completion. • Served as primary liaison among physicians, hospitals, patients, families, and an overseas partner organization — maintaining clear, timely communication across all parties throughout each case. • Managed all supporting documentation — medical records, diagnostic reports, referral paperwork — ensuring complete and accurate information reached providers before appointments and treatment. • Negotiated pricing and cash-pay discounts directly with hospitals and physician offices, reducing costs for patients while maintaining strong provider relationships. • Coordinated logistics including appointments, interpreter services, hotel accommodations, and travel scheduling to deliver a seamless patient experience. • Educated patients and families on treatment options, financial expectations, and next steps — building trust and supporting informed decision-making throughout the process. • Supervised one staff member while simultaneously managing confidential documentation across multiple active cases.
Selected through a competitive hiring process while completing graduate studies. · Earned progressively responsible assignments across Housekeeping, Housekeeping Supervisor functions, and Front Desk operations based on consistently strong performance. · Coordinated daily housekeeping activities supporting 12+ guest rooms per shift, maintaining Hilton quality and service standards. · Assisted front desk operations including guest check-in/check-out, reservations, guest service recovery, and issue resolution. · Collaborated with housekeeping, front office, engineering, and food & beverage teams to ensure seamless hotel operations and exceptional guest satisfaction.
• Assisted professors with grading undergraduate students for attendance and test results • Supported and answered students questions and concerns through email and face to face • Reinforced and follow-up for teaching activities with professors and students • Overseen the library to ensure an efficient operation for faculty members and students • Organized and maintained books, professional papers and learning resources