London, England, United Kingdom
Specialising in operational performance and decision support. Leverage data tools to validate operational issues, identify root causes and deliver rapid insights that drive business decisions. Proven track record of driving measurable improvements in efficiency, cash flow, and customer experience in a fast-paced environment.
• Comprehensive data analytics training program. Developed proficiency in technical skills such as statistics, SQL, PowerBI, and Excel, while also honing essential professional skills including influencing and prioritization. • Analyzed a data warehouse with over 450 million rows of web, transactional, product, and operational data spanning over 3 years. • Spearheaded KPI discovery and designed an interactive dashboard, empowering stakeholders with data-driven decisions. • Proposed A/B testing for cart-saving pop-up, to reduce cart abandonment in mobile users. • Advocated SEO investment to increase website traffic and cost efficiency.
• Increased ordering capacity by efficiently managing the ordering process from end-to-end, simultaneously across three platforms (UberEats, JustEat, Deliveroo). • Utilized critical thinking to develop streamlined cooking methods and reduce order time to completion. • Provided excellent communication skills to handle customer complaints, queries and bookings to maintain customer satisfaction.
Data Analyst Training
• Increased stock room space, by organisation and waste-management, leading to a greater selling capacity. • Effectively built customer rapport. Proactively fulfilled customer requests and provided high levels of service. • Problem-solving - Proficiency with point of sale system and self-scanning checkout. Troubleshooting system issues.
• Practised high levels of accuracy while balancing hard cash, including foreign currency, with a value exceeding £50,000 per day. • Exercised meticulous attention to detail to prevent redistribution of counterfeit currency and reported high-value cash discrepancies to line managers for further investigation when necessary. • Sufficiently trained new staff and seasonal cashiers.