Austin, Texas Metropolitan Area
I partner with executives to turn ambitious vision into structured, actionable reality. My expertise: human-centered systems, scalable processes, and aligned teams that ship products, drive transformation, and stay healthy. What I do: • Design Strategy & Service Design: Lead strategic design initiatives from insight to implementation for Fortune 500 clients and high-growth tech companies. • AI-Native Innovation: Contribute to AI strategy and product development, including Indeed's "AI for Product Managers" initiative and a UC Davis Gen AI course for product leaders. I leverage AI to accelerate ideation, decision-making, and speed to outcomes. • Workshop Facilitation: Design and facilitate 50+ executive workshops that crystallize vision, define roadmaps, and build cross-functional alignment. • Program Building: Found and scale in-house design strategy programs. Lead teams through AI integration, restructuring, and organizational change. My differentiator: Resilient by Design. Sustainable innovation requires resilient people. My parallel expertise in wellness and facilitation (including authoring the Relax & Remix™ Journal) informs how I lead: psychological safety, intentional culture, and burnout prevention. This builds teams that are high-performing, adaptable, and durable. I'm currently exploring: • Senior IC roles in Service Design, Design Strategy, or Strategic Research • Management roles leading Service Design, Product Design, or Design Strategy teams • Consulting or contract engagements (project-based or fractional) Location: Austin or Atlanta metro (onsite/hybrid), remote, or open to relocation for the right role. Let's connect if you're looking for a strategic partner to: • Build or mature a service design or design strategy practice • Lead a team through product evolution, AI integration, or organizational change • Embed human-centered rigor and operational clarity into your product development lifecycle
Evaluate AI-generated designs for visual quality, usability, and adherence to modern design principles. Provide structured feedback to train next-generation AI models. • Assess AI-generated designs against criteria including layout, typography, color, spacing, and overall coherence. • Deliver precise, written evaluations to improve AI model performance. • Apply rigorous quality standards across hundreds of assessments, ensuring consistency and accuracy in a remote, asynchronous environment.
I help product teams and agencies design better services and work better together. What I offer: Service Design: Journey mapping, service blueprints, ecosystem mapping, and product discovery research to help you understand your customers and design experiences that work. Facilitation: Strategic workshops for ideation, alignment, and decision-making. I lead sessions that move teams from ambiguity to clear action. Team Charters & Change Management: Structured workshops to establish team norms, roles, responsibilities, and shared principles. I help teams that are stuck or post-reorg get aligned. Product Discovery: Customer research, problem framing, and opportunity mapping to ensure you are building the right thing before you build it. Recent clients include iNPossibiliti (marketing strategy), and multiple Fortune 500 companies (service design, design research and strategy, and facilitation).
• Redesigned the Product Discovery Training program, educating 300+ employees on discovery and human-centered innovation. • Delivered in-person and virtual learning experiences for 75+ employees, strengthening organizational adoption of discovery methods. • Designed the first end-to-end in-person Product Discovery Training experience, including updating the presentation and facilitation guides. • Served as Product Coach at the 2025 Hackathon, coaching teams, including the winning project, on problem framing, prototyping, and presenting. • Conducted foundational research on AI in product management, recommending ethical, human-centered integration practices.
Founded and scaled the Workforce Experience Design Strategy program, managing a team of three Senior Design Strategists. • Orchestrated and facilitated 10+ strategic collaboration sessions, including a workshop with 60+ participants to align on product vision. • Spearheaded development of a comprehensive product design process, enhancing team alignment and efficiency. • Led leadership team in crafting strategic initiatives, fostering cross-functional collaboration and user-centered design principles. • Mentored designers and researchers in facilitation craft and design thinking methodologies.
Served as central design strategist, program manager, and internal change agent, scaling human-centered design capabilities across the organization. • Designed and facilitated 40+ customer-centered workshops to create service models aligning user needs with business strategy. Spearheaded 20+ employee-centric workshops to enhance culture and drive transformation. • Trained 200+ professionals and authored playbooks for 700+ employees on design thinking methodologies. • Partnered with researchers on a 6-month Enterprise Readiness Assessment, synthesizing insights into actionable requirements for core B2B products. • Led redesign of user-facing communication experiences, including email messaging journeys for key personas.