Elaine Lim

Workforce Optimization & Management Specialist

Auckland, Auckland, New Zealand

About

Experience

  • Demand Planner at Fletcher Building
    Mar 2023 - Sep 2023 · 7 mos

  • Workforce optimisation lead at Mercury NZ
    May 2019 - Mar 2023 · 3 yrs 11 mos

  • Workforce Management Specialist at The Warehouse Group
    2017 - May 2019 · 2 yrs 5 mos

    Workforce Optimisation Lead Technical lead for the implementation of the Genesys PureCloud Telephony Platform in the Contact Centre. Technical and Contact Centre lead for the implementation of the Verint Workforce Management Platform. Reporting in Salesforce, PureCloud and Verint

  • Project Lead at Fisher & Paykel Appliances
    May 2015 - Oct 2016 · 1 yr 6 mos

    Project Lead for Telephony platform, Verint Platform for the Contact Centre.

  • Workforce Planner at Fisher and Paykel Finance
    Jun 2014 - May 2015 · 1 yr

    Workforce Planning and Implementation of the Interactive Intelligence Telephony and Recording platform.