Bulacan, Central Luzon, Philippines
Hello! I’m a SaaS Customer Success and Operations professional with 6+ years of experience supporting clients, improving user adoption, optimizing workflows, and helping businesses get more value from technology. Throughout my career, I have worked closely with customers and cross-functional teams to drive successful onboarding, improve product adoption, provide training and enablement, and create solutions that support better business processes. My recent experience as a ClickUp Certified Digital Adoption Specialist allowed me to help organizations structure their workflows, improve collaboration, and build scalable systems aligned with their operational goals. I enjoy simplifying complex tools and processes, making technology easier for teams to understand, adopt, and use effectively. My experience includes: • Customer Success and SaaS adoption • Client onboarding and implementation • Workflow optimization and process improvement • User training and enablement • Technical account support and stakeholder management • Cross-functional collaboration with product and support teams I’m passionate about helping businesses improve the way they work by combining technology, thoughtful processes, and a strong focus on customer experience. Always open to connecting with professionals and organizations focused on customer success, digital transformation, and operational improvement!
Onboarding & Training: Guiding new users through setup, best practices, and initial training to ensure a smooth start with the software. Workflow Optimization: Analyzing current processes and recommending ways to use the platform more efficiently, including automation, integrations, and customizations. Support & Troubleshooting: Assisting users with questions, technical issues, and feature adoption to remove barriers and increase confidence. Change Management: Helping teams adapt to new digital tools, addressing resistance, and ensuring high adoption rates. Resource Creation: Developing guides, tutorials, and documentation tailored to the organization’s needs. Feedback Loop: Collecting user feedback and sharing it with product or support teams to improve the platform and user experience.
Supported a portfolio of customers by helping them adopt and maximize the value of the platform. I worked closely with clients to understand their needs, provide product guidance, deliver training sessions, and improve overall user engagement. Partnered with internal technical teams to troubleshoot challenges, communicate customer feedback, and help create better customer experiences. My role focused on building strong customer relationships, identifying adoption opportunities, and supporting long-term retention through proactive communication and enablement.
As a Customer Support & Vendor Success Specialist at LawnStarter, I supported both customers and service providers by managing relationships, resolving account concerns, and ensuring smooth service experiences. I handled billing inquiries, operational challenges, and escalations while maintaining clear communication and timely resolutions. I also worked on identifying process gaps and opportunities to improve customer experience, strengthen vendor relationships, and support retention through proactive problem-solving and relationship management.
Call existing clients to offer them upgrades for their phones and help them set up their new devices. Keep track of monthly sales and analyze client information to improve our conversion rate. Contact clients who haven't signed their mobile contracts yet, making follow-up calls to help them finish the process. Check the status of leads with expired contracts and offer them the chance to get a new mobile contract.