St Louis, Missouri, United States
This is a client-relationship position that is responsible for the entire order life cycle (quote submission, order processing, permissioning, and billing) while providing support to the account team and associated client base. This includes meeting requirements and deadlines in an accurate and timely manner, and ensuring customer satisfaction throughout the quote to billing process. Work closely with clients, sales, and other internal teams including internal legal department as appropriate to prepare contract and applicable side letters. Comply daily with SEC(Security Exchange Commission) policies and regulations as it relates to Third Party Vendors. This role utilizes project management and relationship management skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.
• Coordinate the staffing process including resume screening, scheduling and conducting initial screenings and primary/secondary interviews of part-time/full-time non-exempt job applicants; candidate selection and presentation of offers; distribution of new hire paperwork. • Develop relationships with hiring managers to discover their hiring needs. • Answer employee inquiries (walk-in & over the phone) regarding Human Resources policies and procedures. • Participate in Human Resources Department special projects by facilitating and overseeing the administering of the annual employee satisfaction survey for the entire hotel; partner with the Director of Training on employee certification and training initiatives. • Provide miscellaneous reports to hotel leaders. • Plan and facilitate meetings and special events which were sponsored by the Human Resources Department. • Conduct the Quality related segment of On-boarding, Day 21 and Day 365. • Assist department managers in the tracking/measurement of defects and trends. • Benchmark within the company as well as other industries to find the best practices in order to achieve superior performance.
• Provide overall management and implementation of the delivery of T3 and above circuits through the Remedy database. • Work with Account Executives to assist in writing and entering the order paperwork for post-sales activities. • Serve as a single point of contact for the customer and sales group in tracking and driving order milestones via various organizations (engineering, operations and provisioning groups, etc). • Coordinate all activities required for successful turn-up including circuit provisioning, equipment ordering, internal testing, installation, and customer acceptance. • Resolve any issues related to post sales implementation and communicate/document project issues and resolutions and drive the project through circuit (s) testing and turn-up. • Provide first level escalation support and assistance with difficult issues during the course of the order process.
This role utilizes project management skills by managing network backbone and customer circuit installs insuring quality client relations through continuous communication on project status. • Manage customer orders (i.e., installs, adds, moves, reconfigurations, changes, and disconnects) across all platforms, mainframe systems (F&E, Tcoms, Netpro) and product types (DS-0, DS-1, DS-3, and Optical circuits). • Manage customer and sales relationships throughout the implementation process of the orders and provide progress reports as needed to the appropriate parties involved with the order. • Interface on daily basis with internal support organizations (i.e., order entry, circuit design, local and long distance provisioning, installation technicians, and account team) to drive orders and meet customer’s expectations for service delivery and to clarify any order issues or escalations. • Provide training and coaching to other staff specialists on the team as well as assist both team manager and senior manager with upper level management escalations and resolution. • Responsible for daily operations of 10 Implementation Specialists