Tampa, Florida, United States
• Senior Technology Business System Consultant with diversified experience in IT (Information Technology) and Business organizations leading large projects from the planning stage to production. • Detail oriented, multifaceted professional with proven leadership in positions of increased responsibility. • Collaborative planner and decision-maker for ordering, provisioning, system conversions, production support and ensuring critical timelines were completed on time or earlier. • Fulfilled cross functional diverse roles with domestic and international teams to develop business and system requirements, designs or re-designs, testing, documentation, and production deliverables. • The challenging projects were comprised of teams of Architects, Legal, Regulatory, Network Engineers, Developers, and testing groups. • Creative thinker and motivator keeping projects moving forward. • Practice excellent interpersonal skills with diverse groups, teammates, vendors to bring everyone together to complete a project or resolve an outstanding issue. • Key skills include the ability to close requirement communication gaps between IT and business to ensure that each side understands and fulfills project requirements. • Extensive experience in FIOS Digital Voice, Voice Services, Data Analysis, Risk Mitigation and Enhanced 911 / NG911 (Next Generation 911). • Exceptional skills in adapting to new opportunities and technology.
Collaborated from the planning stage through production to develop, test and implement the pilot Enhanced E911 voice solution. Transitioned to an Operational Lead supporting multiple teams ‘to build and establish’ the NG911 (Next Generation 911) / E911 business as usual processes and procedures for various voice applications and systems.
Facilitated day to day client business requests and IT deliverables for multiple medium to large-scale eBusiness projects while mitigating risks across multiple organizations and meeting timelines.