Sacramento, California, United States
I lead all aspects of air travel logistics for Sports Leisure Vacations, including group tours of 25+ passengers, contract negotiation, reservations oversight, and premium upgrade management. I partner directly with airline stakeholders to ensure accuracy, compliance, and exceptional, service delivery. I oversee end-to-end air travel logistics for all tours, including contract negotiation, reservation management, and coordination of first-class and upgrade requests. I serve as primary liaison with airline partners to ensure accuracy, compliance, and high-touch service delivery.
Prior to my current position, I was a resourceful Ramp Supervisor and Station Hiring Manager with 2.5 years of experience in ground handling operations and team leadership within the aviation industry.(Specifically in contract with Hawaiian Airlines) I have proven expertise in overseeing hiring processes, conducting training, and ensuring compliance with airport, county, airline & OSHA safety regulations. Held multiple certifications, including Authorized Signatory. Adaptable administrator with 3+ years of high-volume hiring/recruitment experience in warehouse/SIDA & logistics environments. Skilled in sourcing, screening, interviewing, and onboarding candidates while ensuring compliance with employment laws. Demonstrated strong organizational and communication skills, excels under pressure, and offered flexibility for weekend recruitment/job fairs/hiring events including onsite drug speciman collection/screening, onboarding & SIDA badge application processes. Held expertise in pipeline management and employee onboarding for operational efficiency.
Managed daily warehouse operations and administrative functions, including coordinating schedules using Microsoft Excel, Microsoft 365, Microsoft Word, and Workday to report inventory and submit daily protocol reports to Amazon. Oversaw all hiring processes, including scheduling and conducting interviews, onboarding new employees, and creating and maintaining staff schedules. Managed warehouse inventory and monthly budgets, including placing weekly and bi-weekly supply orders through Staples.Supervised employee training and team leads while conducting regular warehouse walkthroughs to ensure assigned duties were properly completed and accurately documented on protocol sheets. Participated in weekly Zoom meetings with fellow warehouse supervisors and ensured contracted labor hours with Amazon were consistently maintained. Demonstrated strong leadership, time management, coaching, and conflict resolution skills while overseeing shipping and receiving operations, enforcing company policies and disciplinary procedures, and maintaining a safe and productive work environment. Trained in hazardous materials handling and chemical safety, while ensuring the overall cleanliness, sanitation, upkeep, and operational functionality of the warehouse both inside and out.
At Sierra Valley Auto, I performed a wide range of administrative, customer service, and operational duties. My responsibilities included maintaining the cleanliness and presentation of the office and vehicle lot, detailing vehicles, answering phones, taking messages, and conducting customer follow-ups. I managed customer payments, processed invoices for vehicle purchases, entered and maintained data records, and handled payroll duties. I also coordinated and filed insurance claims with adjusters for vehicles involved in accidents that were financed through the dealership. In addition, I transported vehicles to and from auctions and smog inspections, assisted customers with test drives, and played a key role in coordinating and successfully completing vehicle repossessions.