Istanbul, Istanbul, Türkiye
Experienced Project and Operations Management both in waterfall and Agile methodologies with a demonstrated history of working in the information technology and services industry. Strong planning, operations management skills including managing continuous changes and quality at global scale.
- Oversee and manage third-party (3P) last mile delivery operations - Develop and implement strategies to improve delivery efficiency and customer satisfaction - Collaborate with 3P partners to ensure smooth operations and maintain service level agreements - Monitor and analyze key performance indicators (KPIs) for last mile delivery - Identify areas for improvement and implement corrective actions - Manage relationships with 3P delivery partners and vendors - Ensure compliance with safety regulations and company policies - Coordinate with other departments (e.g., Customer Service, Warehouse) to optimize the delivery process - Handle escalations and resolve complex delivery issues - Develop and maintain standard operating procedures (SOPs) for last mile operations - Manage budgets and resources effectively - Stay updated on industry trends and best practices in last mile logistics
- Strong PM responsibilities on end to end ownership of delivery experience product/programs. - Stakeholder management in multiple functions & locales. - Being SPOC for TR 3P team on Delivery Experience (DEX), as well as to Carrier Management, Selling Partner Support and 3P Carrier Technology teams. - Seller Experience (SX) and Customer Experience (CX) gaps in TR DEX for outbound and customer returns, working on path to green with tech roadmap - Knowledge & SOP gaps across teams, leads internal trainings - Improvement areas in existing processes, resolves or escalates for help to global teams. - Owning key performance metrics across channels tracking speed, track-ability, accuracy, resolving delivery related issues and builds supporting mechanisms for long term program management. - Building carrier tracking integrations with shiptrack teams, leading technical discussions with external & internal stakeholders, defining problems and building roadmap to enable shiptrack. - Complex deep dives to identify root cause and propose fixes to host teams. - Managing returns. - Continuously defining and re-prioritizing actions based on unexpected events e.g. negative weather conditions, border closures, curfews. These require dynamic prioritization between urgencies and long-term initiatives. . - Working backwards from customers to design experiences and implementing 3P TR/DEX wide mechanisms such as trainings and trackers to manage and resolve issues. - Making regular escalations helping prioritization
- Finding and executing value-creation opportunities and managing Delivery Service Partner (DSP) relationship across the entire lifecycle of the business. - As trusted advisor working alongside DSPs to help solve their biggest challenges at a programmatic level; influencing their business planning and strategy; and looking around corners to identify obstacles and recommending solutions - Ensuring DSP owners make effective business decisions and are setup for success. - Partnering with DSP owners assigned to delivery stations across the region - Working closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. - Collaborating with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. - Supporting owners by removing obstacles and improving financial, operational, and safety practices at the network level. - Analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• Working in matrix management environment with Agile methodologies for different project deliverables and process improvements • Working on prioritization and orchestration of the different projects across EMEA with multiple cross national teams. • Accelerated efficiency of operations by controlling scope, schedule and cost with established positive and effective communication among unit staff and organization leadership • Implementing and controlling Changes throughout the operations • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly. • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques. • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. • Organizing implementation of policies and standard operating procedures for continuous improvement. • Verified compliance with best business practices throughout organization. • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
• Working in matrix management environment with oversight of division level managers, operations, production, product managers. • Working on prioritization and orchestration of the different projects across EMEA with multiple cross national teams. • Accelerated efficiency of operations by controlling scope, schedule and cost with established positive and effective communication among unit staff and organization leadership • Implementing and controlling Changes throughout the operations • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly. • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques. • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. • Organizing implementation of policies and standard operating procedures for continuous improvement. • Verified compliance with best business practices throughout organization. • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Planning the projects according to the budget, time and metric information - Organizing field projects - Leading and monitoring specific projects in coordination with all stakeholders such as Production Team, Database Management, Product Management, etc... - Making necessary quality checks in coordination with Quality Department - Receiving daily, weekly reports and reporting the summary to higher management - Taking part at quarterly and yearly project and budget plans - Acting as a part time trainer and giving both technical and soft-skill training within company - Dealing with Big Data and preparing the source for upcoming projects
- Making field work - Making necessary coding at related software - Working as Data Manager for a country wide field project called PDA; 50 field analyst, nearly 300K road geometry collected with ArcPad program and then processed and added to database o Training nearly 50 people for field work o Post processing of all data coming from field in ArcGIS o Communicating with necessary teams, making all the controls before data piped to database o After the pipe controls and taking necessary actions