Garland, Texas, United States
Passionate about building resilient systems and scalable IT operations. I bring 10+ years of experience leading enterprise infrastructure, global service delivery, and cross-functional incident response. I’ve built frameworks for release management, RCA, and disaster recovery — all rooted in aligning IT with business growth. With an MBA in IT Management and certifications in AWS, Cisco, and CompTIA, I’m focused on strategic leadership, observability, and continuous improvement.
In my role as an Information Technology Consultant at Tata Consultancy Services, I led day-to-day operations across multiple enterprise sites. I streamlined escalation and resolution processes, resulting in a 15% reduction in incidents through monitoring and automation. Additionally, I automated server log analysis, backup processes, and auditing to enhance efficiency and security measures.
In my role as a Senior Information Technology Analyst at AARP in Washington D.C. Metro Area, I led data center migration and infrastructure upgrades, provided L3 support for HP storage and system administration, documented troubleshooting practices, and managed support teams to enhance efficiency.
In my role as a Datacenter Operations Specialist at Amazon Web Services (AWS) in Sterling, Virginia, I was responsible for monitoring mission-critical infrastructure, installing and maintaining network/server hardware, conducting audits, and managing incidents to ensure seamless operations and data center efficiency.