New York City Metropolitan Area
Experienced Program Manager with over 10 years of success in leading cross-functional teams through complex projects from concept to execution. A dedicated problem solver and connector, adept at optimizing team communication and removing roadblocks. Proven ability to prioritize, strategize, and drive efficiency in organization-level product initiatives. Strong advocate for team culture, with a track record of operational leadership in fast-paced environments.
• Responsible for developing and managing discoverability of Cloud Documentation; focusing on SEO optimization and management. Worked with cross functional teams to update approximately 230 documents of the top 250 documents mentioned in support cases • Partnered with cross functional teams, Supportability, Information Experience, Analytics, Developer Knowledge Enablement, and Marketing to support Discoverability Program • Planned and ran an international SEO Fixit with the Information Experience team; conducted trainings, provided regular status updates and final Fixit report out • Managed ongoing SEO OMG; working with cross-functional teams to identify cause and implement fixes • Developed process for SEO implementation on new documentation • Conducted research and delivered Content Discoverability proposals for the Discoverability program • Developed 2023 Content Strategy Roadmap to socialize year-long strategic initiatives, and worked with stakeholders to receive approvals • Produced and managed monthly Content Strategy and Programs newsletter
• Oversaw a total of $7.4 million of business across 2 portfolios and 7 brands; HCP and DTC projects varying in scope from web builds, display ads, social ads, and video production. Portfolios included multiple myeloma, ovarian cancer, HIV, and respiratory brands • Oversaw the updates for digital assets to reflect new drug indication and assisted Senior Project Managers in planning and execution of launch brand • Managed a team of 4 Project Managers with oversight responsibilities across the PM team in support of the Director of Project Management • Defined the Project Management roles and assisted with developing Project Management artifacts such as rollout plans, timeline templates, QA processes, and project workflows • Developed portfolio-level project plans and partnered with clients to develop yearly roadmaps. Conducted quarterly roadmap reviews with Account Management and clients • Supported PM staff in developing and maintaining project timelines, incorporating Medical, Legal, and Regulatory (MLR) reviews • Involved in the vetting, set up and roll out of the agency’s Project Management tool, Mavenlink. Lead agency wide trainings and migration
• Managed multiple clients and projects simultaneously varying from mobile app and website development to post launch support and maintenance • Managed a remote team of developers using collaboration tools such as Slack, Zoom, and Google Suite • Practiced a hybrid of Agile and Waterfall methodologies for web development; conducting daily scrums using Stand Up Alice, sprint planning, and backlog grooming • Provided budget reports, project analysis and health reports, and forecasting to project stakeholders • Responsible for prioritizing work queue, availability and allocation of product assets for timely delivery • Successfully managed releases and project milestones using Jira • Took on additional responsibilities as a Business Analyst; documenting project requirements, evaluating project and process improvement • Developed test cases and assisted with cross browser Quality Assurance (QA) testing